Andean O&M Manager

The Company:

Sungrow is a global leader in technology, research and development specializing in PV inverter system solution and energy storage equipment for residential, commercial, and utility-scale PV applications. Founded in 1997, with 20-year track record of growth and success, Sungrow is a customer-oriented and innovation-led organization focuses on R&D development and investing in its own in-house testing center approved by UL, CSA, TUV Rheinland and TUV SUD. Sungrow's focus has spearheaded innovation in the PV industry and kept Sungrow's broad product lineup as the preeminent choice in the ever-evolving solar industry.

With over 65 Gigawatts deployed globally, Sungrow is the world's leading PV inverter manufacturer, with 16 subsidiaries worldwide. Sungrow offers a wide range of solutions and services, and is committed to motivating people and businesses to adopt "Green and Effective" electricity, and spread its efforts to making the Earth greener and cleaner through carbon dioxide reduction. This longstanding devotion and commitment to this mission and strong service to its customers has enabled Sungrow to remain at the forefront of the growing renewable energy industry. For more information about Sungrow, please visit

The Position:

The O&M Manager position is a remote position that plays an important role with this rapidly growing company. This is a very dynamic and fast-track position reporting to the Director of Technical Services and O&M. The position will be the key member of service team. This is a highly technical customer facing position. This position will lead the development of the O&M specific programs and manage a small team of service engineers and multiple vendors.

Essential Duties and Responsibilities:

• Manage a portfolio of PV solar plants and BESS plants, ensuring that all O&M works are undertaken in accordance with the contractual scope, efficiently and effectively.
• Hire, Develop, and Mentor Service Engineers and sub-contractors to undertake O&M works.
• Provide feedback to the team in a polite and non-judging way
• Listen and motivate a team of field service engineers to continue improving technically and providing high level support to internal and external customers
• Promote team collaboration and encourage creativity within your team
• Assure O&M team is properly trained and have the tools and procedures to perform the work. Anticipate to non-standard activities by providing proper procedures and protocols to the team.
• Manage the inventory on site for each contract to be able to achieve the targeted availability guarantee.
• Follow up on site reports for failures and maintenances as agreed with site owners.
• Cost control for each project based on agreed budgets.
• Select and Negotiate terms with vendors for the performance of O&M activities including full scope O&M vendors.
• Manage full scope O&M vendors and review their schedules and performance on a monthly basis or more frequently if a plant has low availability
• Ensure all vendors and service engineers are trained and work with the technical trainer to make necessary changes to the training.
• Support Service Management to identify and release documentation for applications involved in the installation, operation, testing and maintenance of central and string solar inverter
• Lead the development of O&M processes and documentation.
• Review contracts for to ensure that all O&M requirements are known and documented.
• Coordinate with Field Service team to take over any open issues or customer escalations following commissioning for assigned projects and lead the of open issues.
• React with sense of urgency to field issues and lead customer communication and follow up until issues are resolved and customer is satisfied
• Lead the communication (feedback) to the engineering team on possible mechanical and electrical design improvements
• Coordinate with customers for ideal downtime for the performance of Annual Preventative Maintenance Services.
• Perform inspection on site installations and provide written feedback to customers
• Actively participate on failure analysis process and serial defect projects providing continuous updates to engineering and customers
• Be proactive on experimental investigations and analyze engineering problems, propose solutions and alternative, and provide recommendations
• Other Duties as Assigned.

Minimum Requirements:

• 10 years of overall experience
• 5 years of management experience
• 4 years of experience in solar inverters or battery storage products
• Must possess customer service, problem-solving skills, and possess decision making and analytical skills
• Must possess effective written and verbal communication skills
• Demonstrates broad knowledge of electrical safety.
• Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)

Education or Desired License and Certificates:

• Engineering degree on Electrical/Electronics/Automatization.
• Solar industry, battery industry, or power electronics experience is REQUIRED.

Competencies

• Technical problem solving/analytical skills
• Ability to work with data in various formats
• Self-starter, strong initiatives and an excellent communicator
• System and product level mindset
• Organization, detailed-oriented nature and strong initiative
• Strong technical support focus and a service oriented individual both with Sales team and customers
• Mandarin Chinese Proficiency desired but not required.
• ENGLISH Proficiency is REQUIRED.

Travel

• 40%.

Work Location and Status:

• Remote (on site) or local (Santiago).

Compensation:

• Compensation commensurate with experience
• Competitive benefits package and employee programs
• Strong personal and company growth opportunities