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Managed Services Client Service Desk Administrator

hace 3 semanas

Santiago, Metropolitana, Chile NTT DATA A tiempo completo

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Sé parte de NTT DATA y transforma el futuro

NTT DATA es una multinacional japonesa con presencia en más de 50 países, reconocida por su innovación tecnológica, excelencia operativa y compromiso con la sociedad. Formamos parte del grupo NTT uno de los mayores conglomerados tecnológicos del mundo.

Somos reconocidos por nuestra excelencia técnica, innovación constante y nuestro compromiso con la sociedad. Nos enorgullece haber sido reconocidos como el 3er mejor lugar para trabajar en Chile (GPTW

Buscamos personas curiosas, comprometidas y apasionadas por la tecnología. Únete a un equipo diverso, colaborativo y con un fuerte propósito: crear un impacto real en nuestros clientes y en el mundo.

¿Cuál será tu impacto?

Estamos en la búsqueda de un Analista Mesa de servicios quien tendrá como misión proporcionar soporte tecnológico eficiente y centrado en el usuario, gestionando tickets de manera proactiva, escalando incidentes críticos y comunicándose de forma transparente. El objetivo es asegurar la continuidad operativa y la satisfacción del cliente, contribuyendo a la mejora continua de nuestros procesos.

Principales responsabilidades

  • Recepción, registro y seguimiento de incidentes y requerimientos.
  • Escalamiento oportuno a niveles superiores cuando corresponda.
  • Comunicación constante con usuarios sobre el estado de sus solicitudes.
  • Documentación de soluciones y procedimientos.
  • Participación en reuniones de equipo y mejora continua del servicio.

¿Qué buscamos?

  • Formación técnica o profesional en áreas de informática, telecomunicaciones o afines, con conocimiento de ITIL.
  • Experiencia mínima de 1 año en roles similares (Service Desk, Help Desk, Soporte Técnico).
  • Conocimiento en sistemas operativos Windows y herramientas de ofimática.
  • Deseable manejo de herramientas de ticketing (ej. ServiceNow, GLPI, Remedy, Jira).
  • Inglés intermedio o superior (oral y escrito) deseable para atención de usuarios o documentación técnica.
  • Disponibilidad para trabajar en turnos 24/7

Modalidad de trabajo - Hibrido

Beneficios que marcan la diferencia

En NTT DATA creemos que el trabajo debe ir de la mano con tu bienestar. Por eso, desde tu primer día contarás con beneficios diseñados para apoyar tu calidad de vida, tu desarrollo profesional y el equilibrio entre lo personal y laboral.

Algunos de nuestros beneficios más destacados:

  • Día libre por tu cumpleaños (y medio día por el de tus hijos).
  • Acceso gratuito a plataformas de aprendizaje como Skillsoft y Pink Elephant.
  • Aguinaldos: para Fiestas Patrias y Navidad.
  • Seguro de salud complementario 100% financiado para ti y tu familia directa.
    • Masajes en oficina dos veces al mes + webinars de bienestar.
  • Postnatal parental de 6 semanas para madres, padres biológicos, adoptivos o sustitutos.
  • Becas de postgrado

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.