Client Services Team Leader

hace 4 días

Santiago, Metropolitana, Chile Jostens A tiempo completo

JOB TITLE: Client Services Team Leader - NEFF 
Location: SPI Santiago

Schedule: M-T 7:00 am -4:30 pm F- 7:00 am -3:30 pm
Training: January 27th, 2026

GENERAL DESCRIPTION OR PURPOSE OF JOB:
 
As the direct line of support to the Client Services Supervisor, this role provides daily support and contact to customer-facing employees, including training, coaching, and mentoring while promoting and maintaining a positive work environment. Provides help and assists in all the activities related to the department.

RESPONSIBILITIES / ESSENTIAL FUNCTIONS: 

Item

Responsibility/Function

%Time

1
  • Serve as the first level of contact and support for employees in partnership with Supervisor
  • Provide training for order entry and client services as applicable
  • Responsible for creating and maintaining an environment that promotes positive communications within the department as well as fostering teamwork and bolstering employee morale
  • Assist supervisor with staffing plans for optimal efficiency within the department
  • Assist supervisor with preparation of annual performance reviews
  • Provide coaching, feedback, and mentoring to employees as needed
  • Handle and resolve escalated customer issues
  • Facilitate staff meetings on an as-needed basis and disseminate information to personnel regarding process changes, process updates, and new program information as necessary
  • Assist supervisor with creating and implementing plan for high quality standards to ensure quality is maintained
  • Review 3 times a day. Region voicemail for follow-up
  • Schedule with other leads during peak season, including evenings/weekends when necessary.
  • Served as the first point of contact for the team when the Supervisor is not in the office
  • Other duties as assigned by Supervisor


50%

2
  • Monitor and review individual and group performance to ensure work is of the highest quality by conducting audit processes to (Jneff / CQM).


20%

3
  • Participate in continuous improvement efforts and act as liaison with the department manager and other areas of the company by helping in the development and implementation of new projects.


30%

Required:
  • High School degree or equivalent customer service/order processing experience
  • 1 year minimum of Neff experience
  • Schedule Flexibility
  • Ability to train people.
  • Experience supervising and leading people.
  • Proven skills on process improvement.
  • Ability to coach and mentor people as well as maintain confidentiality.
  • Excellent verbal and written communication skills.
  • Able to work independently as well as part of a team to achieve goals and meet crucial deadlines.
  • Strong organizational, planning, and follow-up skills as well as the ability to exercise sound judgment in decision making.
  • Detail oriented, accuracy in dealing with data and systems.
  • PC skills to include a working knowledge of Microsoft Suite applications and adaptability to system updates and changes.
  • Strong interpersonal and communication skills with the ability to coach and mentor performance.
  • Ability to multi-task in a detail-oriented data and systems-driven environment.

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