Platform Support Engineer

hace 2 semanas


Providencia, Metropolitana, Chile Equifax A tiempo completo

*What you'll do*

  • Work with software development engineers to understand the overall technical architecture and how each feature is implemented
  • Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA
  • Monitor, maintain systems/applications, look for opportunities to optimize and improve systems
  • Establishes technical proficiency in design, implementation and unit testing
  • Respond to assigned tickets/tasks in accordance with SLA guidelines
  • Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in troubleshooting
  • Update technical support documentation when required and also perform post-resolution follow-ups to help requests
  • Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalate to Tier 3 any issues unresolved
  • Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives
  • Work effectively in an Agile environment; provide training or demos in the new/existing features

What Experience You Need

  • BS or MS degree in a STEM major or equivalent job experience required
  • 2-5 years of software engineering experience
  • Self-starter that identifies/responds to priority shifts with minimal supervision.
  • Software build management tools like Jenkins, Github Actions
  • Programing languages like Python, Bash, Go
  • Experience with Terraform
  • Software testing, performance, and quality engineering techniques and strategies
  • Cloud technology: GCP, AWS
  • Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.
  • Demonstrable cross-functional knowledge with systems, storage, networking, security and databases
  • System administration skills, including automation and orchestration of Linux/Windows, (Docker, Kubernetes, etc.)
  • Cloud Certification Strongly Preferred

*What could set you apart*

  • Experience with Java.
  • Experience with AI for operations

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