Customer Success Executive

hace 1 día

Providencia, Metropolitana, Chile Sedex A tiempo completo

About Sedex

Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains. Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

As part of the Customer Success team, we are seeking to fill a sales-focused role dedicated to growing our Supplier membership. In this position, you will proactively engage prospective and lapsed supplier members through outbound calls and emails, with the goal of converting them to active membership. We are looking for someone who thrives in a KPI-driven environment and can effectively communicate the value of Sedex membership in helping suppliers improve their sustainability performance.

Key Responsibilities

  • Outbound Sales & Engagement: Conduct outbound calls and email outreach as part of Supplier Engagement Projects, building strong relationships with non-members and lapsed members to drive new registrations and reactivations. Use effective questioning techniques to assess prospects' understanding of Sedex and tailor outreach accordingly.
  • Project Delivery & Reporting: Manage assigned projects independently, meeting agreed call volumes and project targets, and ensuring all projects have accurate, up-to-date statistical reports.
  • Customer & Product Understanding: Develop a strong understanding of customers' business needs and Sedex's platform to effectively communicate value and maximise customer benefit.
  • Cross-Functional Collaboration: Work closely with the Customer Success Manager and liaise with other Sedex teams to fulfil customer requests, support customer-focused initiatives, and share insights to help improve processes and close gaps in customer experience.
  • Issue Management: Escalate issues promptly, follow through to resolution, and support root cause analysis to prevent recurrence.

Knowledge, Skills & Experience


• Sales: 2+ years' experience in a proactive B2B sales role, with a strong track record of exceeding KPIs and monthly targets, converting leads by phone and nurturing customers.


• Communication & Languages: Excellent verbal and written communication skills, with the ability to handle objections professionally. English and Spanish fluency required; Portuguese proficiency highly desirable.


• Project & Operational Skills: Demonstrated ability to manage multiple projects simultaneously, work in a structured, goal-oriented environment, and take ownership to deliver both personal and team results.


• Problem-Solving & Process Improvement: Strong analytical, critical, and creative thinking skills, with experience improving processes that involve internal and external stakeholders.

• Customer Focus: A passion for helping customers and providing a best-in-class service experience.

• Tools & Systems: Proficiency with Microsoft Office and CRM platforms, including Salesforce.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

  • Respect Each Other: We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
  • Customer-Driven: We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
  • Thinking Creatively: Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
  • Take Ownership: We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
  • Deliver Results: We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Privacy Policy

Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy

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