Customer Engagement Analyst

hace 1 semana

Santiago de Chile Colgate-Palmolive A tiempo completo

No Relocation Assistance Offered
158146 - Santiago de Chile, Región Metropolitana de Santiago, Chile

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognised for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions

If this is how you see your career, Colgate is the place to be

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

This position is responsible for ensuring the correct synchronization of Demand and Supply with Colgate’s customers working under a highly collaborative approach. Supports and implements strategic planning, forecasting and collaborative replenishment initiatives in order to achieve the main Customer-CP logistics indicators, ensuring sales, optimizing inventories and reducing costs for both companies.

**Responsibilities**:

- Monitor and ensure compliance with key performance indicators: Fill Rate (service level), DOH (days of inventory), In-Stock (sufficient inventory to cover the demand of 1 day in store) and OSA (availability in shelves) ; working collaboratively with the client and internal work teams at Colgate.
- Lead the volume alignment meeting with the Commercial Teams, in order to capture the amounts agreed in the Colgate Demand Plan and ensure the correct supply of key activities with Customer: Commercial dynamics, launch of new products, changes in modular, discontinuations and transitions
- Properly execute business plans, immediately notifying any deviation and taking corrective and preventive actions immediately.
- Coordinate cross-functional work teams to close supply chain gaps from origin to customer and the impact on stock at the point of sale (availability in shelf) and report to the Colgate-Customers teams.
- Actively participate in Business Reviews: Commercial (JBP -Joint Business Planning-), Logistics (T2T), Promotion (OSA); as well as in Trade Visits (field visits), to have visibility of the business requirements.
- Develop Collaborative Strategic Plans that generate operational and/or logístical efficiencies, savings projects (FTG) and that benefit both companies.
- Use point of sale data to forecast trends, as well as, in-stock levels in order to settle impact on Supply Chain key performance indicators.
- Develop appropriate relationships and actively follow up to ensure maximum efficiency on forecasting and inventory management initiatives.
- Provide regular communication and analysis of business results to the CS&L, Customer Engagement Management and Customer Development Team.
- Formulate specific action plans to address issues and improve opportunities that support Customer, Supply Chain and Sales objectives.
- Continued development, improvement, and implementation of Collaborative Planning, Forecast and Replenishment (CPFR) standard methodologies to ensure shipment forecast generation (rolling 18 months) and standard methodologies, internally and externally.
- Serve as liaison between Customer Development and Customer Service to assure strong execution of the order fulfillment process
- Continuously identify new ways of working (NWoW) through the search for new digital tools available to streamline decision-making and identify opportunities to streamline processes.

**Requirements**:

- Bachelor's Degree in Business Administration or Engineering
- At least 1 year in the area of Supply Chain or Logistics.
- Intermediate-advanced English level
- Requires knowledge of MS Office, Excel, Access and Google Tools
- Desirable experien

  • Customer Engagement Analyst

    hace 4 semanas

    Santiago de Chile Colgate-Palmolive A tiempo completo

    Ningún apoyo económico por reubicación 126650 - Santiago de Chile, Región Metropolitana, Chile El objetivo del puesto **Customer Engagement Analyst** es trabajar de forma colaborativa con el cliente a fin de que el mismo pueda tener inventarios saludables, alta disponibilidad en gondola y un alto nível de servicio, así como mantener una relación...

  • Customer Engagement Analyst

    hace 2 semanas

    Santiago de Chile Colgate-Palmolive A tiempo completo

    Ningún apoyo económico por reubicación 140541 - Santiago de Chile, Región Metropolitana, Chile El objetivo del puesto **Customer Engagement Analyst** es trabajar de forma colaborativa con el cliente a fin de que el mismo pueda tener inventarios saludables, alta disponibilidad en gondola y un alto nível de servicio, así como mantener una relación...

  • Customer Engagement Analyst

    hace 2 días

    Santiago de Chile Colgate-Palmolive A tiempo completo

    Ningún apoyo económico por reubicación 126650 - Santiago de Chile, Región Metropolitana, Chile El objetivo del puesto **Customer Engagement Analyst** es trabajar de forma colaborativa con el cliente a fin de que el mismo pueda tener inventarios saludables, alta disponibilidad en gondola y un alto nível de servicio, así como mantener una relación...

  • Customer Engagement Client Associate

    hace 3 semanas

    Santiago de Chile dunnhumby A tiempo completo

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...

  • Customer Engagement Lead

    hace 1 semana

    Santiago de Chile H&M A tiempo completo

    Company Description H&M is on a journey to again become a truly customer-centric company. Building on our passion for the customer, we are upgrading the shopping experience and taking it to the next level. We´re changing our ways of working to offer our customers a seamless personalized shopping experience on their own terms - where they want, when they...

  • Customer Engagement Associate

    hace 3 semanas

    Santiago de Chile Novartis A tiempo completo

    390213BR **Customer Engagement Associate**: Chile **About the role** Location: Santiago, Chile About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in...

  • Customer Engagement Lead

    hace 1 semana

    Santiago de Chile Novartis A tiempo completo

    392913BR **Customer Engagement Lead**: Chile **About the role** We are seeking a Customer Engagement Lead who will be the single point of contact with the country´s accounts (HCPs, stakeholders), and will deliver customized, sustainable, impactful, science-based strategic solutions that respond to their needs. This role encourages to capture insights and...

  • Work From Home Community Engagement Analyst

    hace 2 semanas

    Santiago de Chile BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Community Engagement Analyst...

  • Customer Engagement Associate

    hace 4 semanas

    Santiago de Chile Novartis A tiempo completo

    Location: Santiago, Chile, #LI-Hybrid About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort daily to provide more and...

  • Customer Engagement Associate

    hace 21 horas

    Santiago de Chile Novartis A tiempo completo

    Location: Santiago, Chile, #LI-Hybrid About the role: We are seeking a Customer Engagement Associate which is a new role within the company inspired by the best of the world of MSL and Sales Representative. You will be part of a high-performance team in one of the largest pharmaceutical companies in the world that focuses its effort daily to provide more and...

  • Customer Engagement Client Lead

    hace 1 semana

    Santiago de Chile dh internal Job Board A tiempo completo

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...

  • Customer Service Analyst

    hace 3 semanas

    Santiago de Chile Connectingology A tiempo completo

    Descripción Importante empresa británica esta en búsqueda de Customer Services Analyst para su centro en Santiago de Chile. **Requisitos**: **Experiência**: Cadena de suministro Trato directo con clientes Experiência en empresa de retail relación directa con ventas/logística/cliente **Inglés**: intermedio 3 years

  • Customer Engagement Associate

    hace 1 semana

    Santiago de Chile Novartis A tiempo completo

    21,000. That’s how many people Novartis hires globally every year. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical...

  • Customer Care Analyst

    hace 3 semanas

    Santiago de Chile Evo Payments A tiempo completo

    Customer Care Analyst **Principales funciones** - Administración y control de servicios ingresados al buzón de Customer Care de México y Chile - Seguimiento puntual de casos vencidos con las áreas resolutoras buscando el cumplimiento de tiempos de atención y satisfacción del cliente. - Identificar y reportar procesos rotos, proveer información...

  • Customer Support Analyst

    hace 1 semana

    Santiago de Chile Marel A tiempo completo

    **Are you proud of what you did today? Our Customer Support Analyst are.** To further strengthen our Regional Service Business Team in Chile we are looking forward meeting you as our new **Customer Support Analyst **(6 months)** - based in Santiago - Chile.** Like a Customer Support Analyst serves as the key customer representative and point of contact for...

  • Customer Engagement Executive

    hace 4 días

    Santiago, Metropolitana, Chile SEIDOR Chile A tiempo completo

    Somos una consultora tecnológica con más de 40 años de experiencia, creyendo en la tecnología para transformar las organizaciones y apostando por el valor de las personas y su talento. Ofrecemos un portafolio integral de soluciones y servicios de innovación a clientes públicos y privados. Queremos que seas parte de este gran equipo de trabajo, para que...

  • Engagement Manager

    hace 3 días

    Santiago de Chile Queritel A tiempo completo

    Figozo by Queritel is a mobile Orders & Sales Platform designed to get small businesses ready to sell online and locally in less than 5 min. Backed by a team with a profound knowledge of the retail industry of over 17 years, Figozo was built from the ground up to meet the needs of today's entrepreneurs, putting the smartphone at the center of everything,...

  • Business Development Executive

    hace 5 días

    Santiago, Metropolitana, Chile Mondelez International A tiempo completo

    Why Work at Mondelēz InternationalMondelēz International is a dynamic, innovative company that offers a unique opportunity to grow your career in a fast-paced, global environment. We empower our employees to make a difference, take ownership of their work, and contribute to the success of our organization.As a Customer Collaboration Analyst, you will have...

  • Customer Success Analyst

    hace 1 semana

    Santiago de Chile Lifull Connect A tiempo completo

    LIFULL Connect is a Global Marketplace Group that operates more than 250 sites across the property, employment, motoring, and fashion in 63 different countries and 24 different languages. Some of our sites operate under the Trovit, Mitula, Nestoria, Nuroa, Properati, Icasas and Fashiola brands. Our mission is to connect people and help them make some of the...

  • Customer Collaboration Analyst

    hace 1 semana

    Santiago de Chile Johnson & Johnson A tiempo completo

    **CUSTOMER COLLABORATION ANALYST** El 12 de noviembre de 2021, Johnson & Johnson anunció los planes de separar nuestro negocio de Consumer Health y crear una nueva empresa que cotice en bolsa. Se planea que el proceso de separación se complete en un plazo de 24 meses y estará sujeto a requisitos legales, incluyendo la consulta con los comités laborales...