Sr. Value Realization Consultant/manager, Customer
hace 1 semana
**Job Category **:Program/Project Management
**Job Details**:
**Department Description**
As part of the Customer Success Services team, Slack Value Realization Consultants work with Account Executives, Customer Success Managers, Engagement Managers, Delivery Managers, Technical Architects, Enterprise Learning leads and other cross-functional teams to execute value realization engagements to large enterprises. They focus on the customer experience by enabling teams to launch Slack successfully against business outcomes, adopt it widely, and drive value based innovation and transformation.
**Role Description**:
Slack is looking for a creative and passionate individual who can help define business outcome strategy, methodology, conduct business value analysis, and deliver board ready presentations identifying and articulating the value of Slack to our top strategic customers post go-live.
You will work closely with our Customer Success organization along with Sales, Solutions Engineering, and Product Marketing teams. You will enhance our value methodology to drive business value propositions for existing customers, resulting in expansions and driving transformational opportunities.
As a CS Services Value Realization Consultant, you will have prior experience in management consulting and/or sales aligned strategic services. Your previous background should include identifying and creating programs of change, comprehension and articulation of business priorities, identifying business improvement opportunities, business case and roadmap creation, including delivery of high-quality presentations presented to C-suite executives in a compelling narrative. Your previous experience in sales will help you work effectively and efficiently within a sales process with our sales teams, proactively manage to a plan and deadlines, and collaborate cross-functionally to lead a team of Slack resources.
**Your Impact**:
- Conduct discovery to understand current state business processes, business objectives, customer workflows, employee needs and collaboration across an organization
- Design future state business processes and user experiences on the Slack platform to address previously identified use cases and business objectives
- Serve as expert on Slack platform (Workflow Builder, Slack Connect, etc.) to develop recommendations for increased adoption and maturity
- Work closely with existing customers, Slack ecosystem, and Partners to identify, prioritize, and quantify key business drivers.
- Quantify value achieved to date and opportunities for future looking value based transformation.
- Leading customers through their digital transformation journey and providing recommendations on key business strategies
- Identify target operational and financial metrics impacted by existing and potential solutions and then use these metrics to develop models to quantify the strategic value of Slack.
- Craft and deliver executive level presentations to CxOs
- Create qualitative and quantitative analysis in support of targeted expansions.
- Validate messaging is aligned with customer value themes
- Craft reusable assets to help scale the team's reach across the greater Slack organization
- Manage library of assets include items such as spreadsheets, presentation templates, case examples, and customer stories
- Deliver innovation & business outcome thought leadership
- Assist customers in determining the value of Slack’s offerings, including but not limited to how Slack accelerates transformation across an enterprise.
- Help drive customers towards innovative strategic thinking to drive business results.
- Lead customer value realization engagements to assess/measure the quantified business value that Slack customers have received after they go live, resulting in a customer
- specific recommendations report.
- Establish yourself through demonstrated impact - both internally and externally - as the trusted advisor on assigned engagements.
- Manage multiple assigned customer value realization engagements at a time.
**Preferred Qualifications**:
- A self-starter who takes initiative, is creative, has high energy, and would thrive in a very dynamic software company.
- Executive presence and presentation skills; This individual must be comfortable impacting and collaborating in a C-level environment.
- This individual is a strategic thinker focused on business outcomes and customer storytelling.
- Digital Transformation & Innovation ; This individual must have a passion for cloud technology and innovation, and how it can be used in digital transformation to help customers innovate.
- Leadership & Engagement Management ; This individual is a self-starter that operates independently with little supervision, and has solid planning, organization, critical thinking, decision-making and communication (verbal and written) skills. The individual leads a cross-functional customer team towards common goals and objectives and can operationally or
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