Sr. Engagement Managers/ Engagement Managers
hace 1 semana
**Job Category**:Customer Success Group
**Job Details**:MuleSoft’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Sr. Engagement Managers/Engagement Directors are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customer's Services journey from pre-sales to go-live, while building trusted customer relationships including C-level.
The Sr. Engagement Manager/Engagement Manager must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The Sr. Engagement Manager/Engagement Manager is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their MuleSoft investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. Under MuleSoft’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams. The primary measurement of success for this role will be YOY growth in overall services bookings, and customer satisfaction.
**Responsibilities**:
- Complete MuleSoft training and become an expert in our consulting methodologies and practices
- Evangelize MuleSoft’s ability to deliver business outcomes and our delivery methodology to our customers
- Exceed growth and bookings, ensure organizational health and customer satisfaction goals as an Sr. Engagement Manager/Engagement Manager
- Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
- Engage customers, especially C-Level, using a consultative selling approach that positions MuleSoft, Salesforce and yourself as a long-term trusted advisor relationship
- Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the MuleSoft Anypoint Platform
- Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver YOY growth
- Form a strong relationship with the Sales, Customer Success organization and regional Alliances/Partner organizations that are instrumental to success. You should be able to operate in co-sell model, collaborate, and build relationships
- Be an integral part of hiring and mentoring new Engagement Managers
- Contribute to enhance our delivery methodology, services practice and industry POV's
**Preferred Qualifications & Skills**:
- 7+ years of consultative sales experience with a proven record of consistently exceeding quota
- Of which, 4+ years experience selling and/or delivering professional services for a strategic consulting firm, large scale system integrator or professional services unit within a software company
- Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor
- Experience growing accounts with large and complex pursuits ($M+)
- Experience in Enterprise Business Accounts or Financial Services preferred.
- Highly collaborative and excels in a complex, matrixed environment
- Experience in creating outstanding responses to functional and technical elements of RFIs/RFP
- Project/account management experience
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
**Leadership Qualities**:
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
- THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
- URGENCY: Ability to move fast and drive business value and results
- TEAM PLAYER: A team player that everyone enjoys working with and has a generous heart
- TRUST: Trust the company’s core values
- ADAPTABLE: Excels in high levels of uncertainty and change*LI-Y
**Accommodations
**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce welcomes all.
As a federal contractor, Salesforce is required to verify that a
-
La Florida, Chile Salesforce A tiempo completo**Job Category**:Mulesoft - Customer Success Group **Job Details**:MuleSoft’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Sr. Engagement Managers/Engagement Directors are essential to the growth of our Services business and play an essential role in growing our practice, and you will have...
-
Senior Engagement Manager/ Engagement Manager
hace 7 días
La Florida, Chile Salesforce A tiempo completo**Job Category**:Mulesoft - Customer Success Group **Job Details**:MuleSoft’s Professional Services team works across every technology and system to deliver solutions for our Enterprise Business customers. Our Sr. Engagement Managers/Engagement Managers are essential to the growth of our Services business and play an essential role in growing our...
-
Engagement Manager, Mulesoft
hace 2 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Mulesoft - Customer Success Group **Job Details**:MuleSoft’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our...
-
Sr. Engagment Manager
hace 4 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category **:Mulesoft - Customer Success Group **Job Details**: MuleSoft’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Sr. Engagement Managers/Engagement Directors are essential to the growth of our Services business and play an essential role in growing our practice, and you will...
-
Sr. Engagment Manager
hace 1 día
La Florida, Chile Salesforce A tiempo completo**Job Category **:Mulesoft - Customer Success Group **Job Details**: MuleSoft’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Sr. Engagement Managers/Engagement Directors are essential to the growth of our Services business and play an essential role in growing our practice, and you will...
-
Professional Services Sr. Director
hace 5 días
La Florida, Chile Salesforce A tiempo completo**Job Category **:Customer Success Group **Job Details**: Engagement Delivery - Sr. Director (Program Management), various openings to join a diverse team for the following industry verticals: AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality, and Business Services) CMT (Communications, Media and...
-
Engagement Manager- Director
hace 2 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category **:Customer Success Group **Job Details**: The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...
-
Engagement Director
hace 2 días
La Florida, Chile Salesforce A tiempo completo**Job Category **:Customer Success Group **Job Details**: The Engagement Director (FINS) plays a critical role in setting our Financial Services clients up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Director serves as a trusted advisor to...
-
Engagement Manager
hace 4 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...
-
Engagement Manager
hace 4 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...
-
Engagement Manager
hace 9 horas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...
-
Engagement Manager
hace 9 horas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...
-
Engagement Director
hace 1 semana
La Florida, Chile Salesforce A tiempo completo**Job Category **:Customer Success Group **Job Details**: Marketing Transformation Director plays a critical role in setting our Top Tier Financial Services clients up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Marketing Transformation Director serves as...
-
Engagement Manager
hace 4 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...
-
Engagement Manager
hace 9 horas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:The Engagement Manager plays a critical role in setting customers up for Success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. The Engagement Manager serves as a trusted advisor to Salesforce customers, providing...
-
Manager, Dei External Stakeholder Engagement
hace 1 semana
La Florida, Chile Openpath Security Inc. A tiempo completoCompany Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...
-
Sr. Value Realization Consultant/manager, Customer
hace 2 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category **:Program/Project Management **Job Details**: **Department Description** As part of the Customer Success Services team, Slack Value Realization Consultants work with Account Executives, Customer Success Managers, Engagement Managers, Delivery Managers, Technical Architects, Enterprise Learning leads and other cross-functional teams to...
-
Professional Services Engagement Delivery/project
hace 4 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category **:Customer Success Group **Job Details**: **Job Description**: Sr. Manager - Project Managers - Several openings to join a dynamic team. **RESPONSIBILITIES** - Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. -...
-
Engagement Delivery/project Manager, Pubsec
hace 2 semanas
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:Job Description Sr. Manager - Project Managers - Several openings to join a dynamic team. **RESPONSIBILITIES**: - Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. -...
-
La Florida, Chile Salesforce A tiempo completo**Job Category**:Customer Success Group **Job Details**:Job Description Sr. Manager - Project Managers - Several openings to join a dynamic team. **RESPONSIBILITIES**: - Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. -...
