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hace 2 semanas

Santiago Province, Chile OpsArmy A tiempo completo

Job descriptionChief of Staff / Business OperationsChief of Staff / Business Operations Lead (Remote, Generalist Operator — ex-Consulting preferred)Location / ScheduleMust have 4+ hours overlap with U.S. Eastern Time (ET), with flexibility for key meetings.Apply here: https://operationsarmy.com/applicationWhy this role existsWere scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems, create clarity, and drive execution across teams—fast.This role is designed to be a force multiplier: part strategy, part operations, part project/program management.What you'll do (core responsibilities)1) Run the company operating cadenceBuild and manage weekly priorities, KPI tracking, and follow-up disciplineCreate lightweight systems: meeting agendas, decision logs, action items, owners, deadlinesKeep teams aligned and execution moving without things slipping through cracks2) Own cross-functional projects end-to-endLead initiatives across operations, recruiting, customer success, finance, and internal toolingExamples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiativesCoordinate stakeholders, unblock issues, and ensure delivery on time3) Be the CEOs right hand on execution + analysisTurn goals into plans (milestones, risks, dependencies, resourcing)Draft clear memos, updates, and recommendationsBring structure to ambiguous decisions and propose the best path forward4) Build documentation and scalable processesCreate SOPs, templates, and playbooks so execution becomes repeatableImplement continuous improvement loops (postmortems, root-cause fixes, prevention)What success looks like (first 60–90 days)Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines metA simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)2–4 critical workflows are documented and improved measurablyCEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)Ideal candidate profileYour'e a sharp generalist who can think like a consultant and execute like an operator.Required2+ years in consulting, business operations, project/program management, or ops leadership (or equivalent)Extremely high ownership and initiative (you dont wait to be told)Strong writing and communication in EnglishAbility to manage multiple workstreams and drive stakeholdersComfort with basic data analysis (spreadsheets, dashboards, KPI tracking)Nice to haveExperience in a fast-paced startup or services businessFamiliarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/MakeBasic understanding of automation/AI workflows (not required, but a plus)Working styleRemote, async-friendly, high accountabilityDirect feedback, fast iteration, and clear standardsMeasured on outcomes, reliability, and impactApply here: https://operationsarmy.com/application

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