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Help Desk Professional
hace 2 semanas
We are a software development company with a strong presence in New York and Santiago. Our customer-centric approach requires a skilled Support Engineer to collaborate with both the Customer Success and Engineering teams in delivering exceptional user experiences.
Key Responsibilities:
- Collaborate with the Customer Success team to identify and resolve complex user issues.
- Design and develop support tools to enhance user engagement and reduce data-related problems.
- Provide expert technical assistance to users, leveraging knowledge of engineering and data-related systems.
- Maintain open lines of communication with the Engineering team to ensure seamless support services.
Essential Qualifications:
- Minimum 3 years of experience as a developer or support engineer.
- Strong foundation in Javascript and SQL.
- Excellent written and verbal communication skills.
- Fluency in English; all meetings and internal communications are conducted in English.
- Residency in Santiago, Chile required.
Desirable Qualifications:
- Bachelor's degree in Computer Science or equivalent.
- Experience with cloud-based technologies, mobile apps, and modern front-end web frameworks.
