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Capacity Planning and Service Excellence Manager

hace 1 semana

Santiago, Metropolitana, Chile iQPS Inc. A tiempo completo

Porsche Holding's commitment to creating a company that shapes the future of mobility is evident in its extensive operations across 29 countries. As part of this journey, we seek highly skilled professionals to join our team. The role of Capacity Planning Manager I is a critical component in achieving this vision, focusing on optimizing service level performance by effectively managing associated resources and budgets.

Key Responsibilities:
  1. Service Level Performance Optimization: Develop strategies to enhance service level performance by managing headcount, outsourcing, temporary staffing, and overtime budget.
  2. Prioritization and Decision-Making: Utilize prioritization skills to make informed decisions regarding resource allocation and utilization.
  3. Process Improvement: Implement innovative processes and methodologies to optimize business efficiency.
  4. Supplier Quality Management: Oversee the management of suppliers to ensure they meet required standards.
  5. Customer Relationship Management: Foster strong relationships with customers to ensure their needs are met.
  6. Workforce Planning and Coordination: Plan and coordinate workforce activities to meet changing demands.
  7. Performance Monitoring and Evaluation: Regularly assess and evaluate performance to identify areas for improvement.

If you're passionate about contributing to the future of mobility, we encourage you to apply for this exciting opportunity.