Customer Experience Solutions Lead
hace 2 semanas
We are looking for an experienced Customer Experience Solutions Lead to join our team at IZO. As a key member of our sales team, you will be responsible for leading consultative conversations with leads and potential clients, developing commercial opportunities, and maintaining relationships with strategic clients.
Requirements- Becoming a product and market expert in monitoring, analytics, omnichannel, and various technologies within the Customer and Employee Experience Consulting field.
- Leading consultative conversations with leads and potential clients.
- Developing commercial opportunities with existing and new clients, identifying those that align with the company's strategic interests.
Desirable Qualifications
- Experience in monitoring (preferably in CX-related areas).
- Understanding of key metrics: NPS, CSAT, CES, SLA, uptime, anomaly detection.
- Ability to translate data into actionable insights for clients.
- Ideally, knowledge of AI solutions for monitoring (predictive analytics, machine learning, automation).
Skills and Competencies
- Consultative sales: Ability to sell value rather than just products.
- Key account management: Experience maintaining relationships with strategic clients.
- Ability to manage complex B2B sales cycles, particularly in banking, retail, insurance, and telecommunications.
- Strong collaboration with internal teams (operations, product, technology).
- Proficiency in CRM and sales tools (Salesforce, HubSpot, etc.).
- Clear and persuasive communication, focused on solving client challenges.
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