Customer Experience Solutions Lead

hace 2 semanas


Santiago, Metropolitana, Chile Izo Group A tiempo completo

We are looking for an experienced Customer Experience Solutions Lead to join our team at IZO. As a key member of our sales team, you will be responsible for leading consultative conversations with leads and potential clients, developing commercial opportunities, and maintaining relationships with strategic clients.

Requirements
  • Becoming a product and market expert in monitoring, analytics, omnichannel, and various technologies within the Customer and Employee Experience Consulting field.
  • Leading consultative conversations with leads and potential clients.
  • Developing commercial opportunities with existing and new clients, identifying those that align with the company's strategic interests.

Desirable Qualifications

  • Experience in monitoring (preferably in CX-related areas).
  • Understanding of key metrics: NPS, CSAT, CES, SLA, uptime, anomaly detection.
  • Ability to translate data into actionable insights for clients.
  • Ideally, knowledge of AI solutions for monitoring (predictive analytics, machine learning, automation).

Skills and Competencies

  • Consultative sales: Ability to sell value rather than just products.
  • Key account management: Experience maintaining relationships with strategic clients.
  • Ability to manage complex B2B sales cycles, particularly in banking, retail, insurance, and telecommunications.
  • Strong collaboration with internal teams (operations, product, technology).
  • Proficiency in CRM and sales tools (Salesforce, HubSpot, etc.).
  • Clear and persuasive communication, focused on solving client challenges.


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