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Customer Satisfaction Expert

hace 2 semanas

Santiago, Metropolitana, Chile Lorien Engineering Solutions A tiempo completo

Lorien Engineering Solutions is a forward-thinking company seeking a Customer Satisfaction Expert to lead the charge in optimizing the after-sales experience for customers in Chile.

In this vital role, you will analyze and improve customer satisfaction surveys, propose actionable recommendations, and establish relationships with dealers to drive business growth.

To excel in this position, you must possess exceptional communication and problem-solving skills, as well as the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

  1. Analyze customer satisfaction surveys to identify trends and opportunities for improvement.
  2. Propose and implement actionable recommendations to enhance customer experience.
  3. Develop and maintain strong relationships with dealers to drive business growth.
  4. Collaborate with cross-functional teams to ensure seamless operations and efficient issue resolution.
  5. Stay up-to-date with industry best practices and emerging trends.
  6. Communicate effectively with stakeholders, including dealers, colleagues, and senior management.
  7. Contribute to the development of strategic plans and initiatives that align with the company's goals.

Requirements:

  1. Graduate professional.
  2. 1-3 years of experience in Customer Experience or related areas.
  3. Intermediate to advanced English level.
  4. Excellent communication and problem-solving skills.