Customer Service Professional, Import Export

hace 7 días


Santiago, Metropolitana, Chile Pacific International Lines A tiempo completo

Pacific International Lines (PIL) is a leading global carrier with a strong focus on sustainability and innovation. We are seeking a detail-oriented and customer-focused professional to join our dynamic team at PIL.

The successful candidate will play a crucial role in managing customer inquiries, ensuring the smooth processing of shipping documentation, and delivering exceptional service to clients.

Key Responsibilities:

  1. Manage import/export documentation and processes in compliance with local and international regulations.
  2. Provide timely and accurate responses to customer inquiries via email, phone, or in person.
  3. Liaise with carriers, customs brokers, and other stakeholders to ensure seamless cargo movement.
  4. Address and resolve customer complaints promptly, escalating issues as needed.
  5. Maintain detailed records of customer interactions, shipments, and documentation.
  6. Collaborate with the Operations and Sales teams to address customer-specific requirements.

Requirements:

  1. Bachelor's degree in Business, Logistics, or related field.
  2. Experience in customer service within the shipping or logistics industry.
  3. Knowledge of import/export processes and documentation is essential.
  4. Strong organizational and problem-solving skills.

About Us:

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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