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Global Sales Support Expert

hace 2 semanas

Santiago, Metropolitana, Chile Equinix A tiempo completo

We're seeking a highly motivated and experienced professional to join our team as a Digital Infrastructure Specialist.

The successful candidate will have a strong background in network, datacentre, and enterprise IT systems, including implementation and technical support. They will also have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike.

About the Role

This role involves providing technical support to Equinix global field and channel sales. The successful candidate will also work closely with the sales team to develop and implement strategies to drive business growth and improve customer satisfaction.

Responsibilities

  • Strategic Sales Support · Provides basic technology solutioning support to Equinix global field and channel sales · Supports development of the account technology strategy (application of Equinix IOA) with Equinix Account Executives · Prepares and conducts Customer workshops · Prepares and delivers Customer presentations · Develops peer relationships with customers · Demonstrates Equinix values through the provision of credible and convincing reasoning through compelling solutions to have a customer choose Equinix
  • Research and Development · Keeps up-to-date with the state of the art by utilizing the GSE Solution Development Framework · Collaborates on the research of relevant technology trends · Provides input on the analysis of technology impacts · Recommends to stakeholders based upon research findings
  • Subject Matter Expertise · Maintains Industry awareness through training, reading, research, collaboration and industry event attendance
  • Cross-Functional Collaboration · Interfaces with fellow stakeholders in the products and solutions lifecycle such as in the EQUINIX CIO, CTO, CMO and CSO organizations on technology and service initiatives, new product introductions, technology roadmap, and commercial concerns
  • Technology and Innovation Insights · Provides technical subject matter expertise to Sales, Marketing and the Industry through support in creating, developing and delivering content for proposals, marketing studies and marketing events · Supports the briefing of Sales teams on the impact of new technology · Supports the briefing of Sales teams on the features, restrictions and selling points of new Equinix products and offers
  • Solution Development · Analyzes opportunities and problems within customer context, business plans, technological statuses, and strategic direction · Supports the development of solutions in technology, processes, organizational, impact, commercials, and implementation plans · Develops solution benefits and business cases for change · Shares findings in customer presentations