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Senior Account Director
hace 1 semana
We are a global leader in customer experience orchestration, empowering businesses to create exceptional experiences through innovative technology and expertise. Our platform enables organizations to drive growth, loyalty, and operational efficiency.
The Senior Customer Success Manager PositionThis is a critical role that requires strong leadership and strategic skills to manage a portfolio of enterprise customers. As a Sr CSM, you will be responsible for providing high-touch engagement, developing plans to achieve mutual success, and collaborating with cross-functional teams to ensure seamless implementation and adoption of Genesys solutions.
Main Responsibilities:- Provide high-touch engagement and strategic guidance to a portfolio of enterprise customers.
- Develop and execute plans that align with customers' business objectives and KPIs.
- Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress and identify opportunities for growth.
- Drive customer reference ability and continuously improve customer advocacy measures.
- Collaborate with cross-functional teams to ensure seamless implementation and adoption of Genesys solutions.
- 5+ years of experience in technology-related field, including consulting and enterprise account management.
- Bachelor's degree in technology- or business-related field.
- Successful sales track record within a SaaS organization.
- Proven experience presenting to and building relationships with C-level executives.
- Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features.
