Technical Solutions Expert

hace 5 días


Santiago, Metropolitana, Chile Amazon A tiempo completo

About the Role

We are seeking a Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will play a key role in helping our customers gain the best value and service from AWS.

You will work closely with our customers' technical teams to understand their business needs and provide strategic technical direction to help plan and build solutions using standard methodologies.

Your primary responsibilities will include:

  • Providing support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Completing analysis and presenting periodic reviews of operational performance to customers.
  • Providing detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Ensuring AWS environments remain operationally healthy while reducing cost and complexity.
  • Fostering trusting relationships with customers, understanding their business needs and technical challenges.
  • Leading technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
  • Working directly with AWS global engineering and service teams to resolve customer issues.
  • The role may require the ability to travel 10-25% as needed.

About the Team

Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

To be considered for this role, you should have:

  • 5+ years of hands-on experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/Systems Administration / Networking / DevOps / Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment.
  • Bachelor's Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
  • Able to communicate effectively in English, within technical and business settings.


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