Technical Service Professional

hace 5 días


Santiago, Metropolitana, Chile Pylontech A tiempo completo
Job Description

We are seeking a highly skilled Technical Service Engineer to join our team at Pylontech.

The successful candidate will be responsible for providing timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of our energy storage products.

Key Responsibilities:

  1. Technical Support: Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions.
  2. Customer Communication: Interact with customers professionally and courteously, demonstrating strong communication skills to understand their requirements and address their concerns.
  3. Product Installation and Commissioning: Conduct on-site product installations, including mounting and connecting equipment, configuring settings, and performing initial system testing.
  4. Training and Documentation: Develop training materials, user guides, and FAQs to educate customers and internal stakeholders on the installation, operation, and maintenance of our products.
  5. Issue Resolution and Escalation: Collaborate with cross-functional teams to escalate and resolve complex technical issues that require advanced troubleshooting or product modifications.
  6. Product Testing and Quality Assurance: Provide feedback to the R&D team regarding product performance, reliability, and functionality, contributing to ongoing product development and enhancement efforts.

Requirements:

  1. Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
  2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
  3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team.
  4. Strong customer focus, technical expertise, and the ability to adapt to change.
  5. Fluent English & Spanish language is required.


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