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Account Manager

hace 2 meses

San Fernando, Chile Sutherland Global A tiempo completo
Company Overview:

Sutherland Global is a leading provider of customer service solutions, seeking a highly skilled and experienced Account Manager to join our team.

Job Summary:

We are looking for a results-driven professional to lead our customer service operations and drive business growth in the financial services sector. The ideal candidate will have a strong background in customer service, operations management, and financial services, with a proven track record of improving customer satisfaction and driving business results.

Key Responsibilities:
  • Develop and implement strategies to improve customer service metrics, including response time, first-call resolution, and customer satisfaction.
  • Analyze customer feedback and identify areas for improvement in customer service operations.
  • Collaborate with cross-functional teams to improve customer processes and systems.
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
  • Stay up-to-date with industry trends and best practices.
Requirements:
  • Bachelor's Degree in a related field (preferred but not required).
  • At least three years of experience in operations and management, with a focus on customer service.
  • Experience in financial services, with a strong understanding of customer service KPIs and metrics.
  • Strong analytical and leadership skills, with the ability to interpret data and make strategic recommendations.
  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
What We Offer:

Sutherland Global offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply.