Senior Order Management Specialist

hace 4 semanas

Santiago, Metropolitana, Chile NTT DATA A tiempo completo

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The role of Senior Order Processor is to manage the ordering process received from relevant sales team or service tower. This role ensures the delivery and completion of the order until the handover to the respective billing team. This role maintains customer files with sales contract and other information and generates any price quotations, manages the completion of order sheets and validation of order processing content such as price and quantity checks. This role distributes order sheets to respective cross functional teams and may coordinate with relevant teams regarding order status and status of completion.

This role will typically coach and mentor junior resources within the team in respect of the relevant order management policies and processes.

What you'll be doing

Key Roles and Responsibilities:

  • Responsible for managing the orders received
  • Coordinates the provisioning of the orders until delivery and completion
  • Handles the administration of the order policy and procedure
  • Manages the orders received from Sales
  • Validates all order management documentation
  • Coordinates the placing of the order for provisioning
  • Ensures the project team delivers the order and the completion report is generated for completion handover
  • Prepares and confirms all invoice data in systems, and activates billing based on workflow
  • Ensures the completed order is handed over to relevant billing team for invoicing
  • Supports any inquiry from Sales / other teams regarding existing customer contract information
  • Coaches and mentors junior resources within the team

Knowledge, Skills and Attributes:

  • As a highly skilled specialist, contributes to the
  • development of concepts and techniques
  • Completes complex tasks in creative and effective ways.
  • Strong attention to detail and accuracy in data entry and order documentation
  • Excellent communication skills to interact with clients, sales teams, and other cross functional teams
  • Familiarity with order management systems, CRM software, and relevant tools
  • Problem-solving abilities to address challenges and resolve issues effectively
  • Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment
  • Customer-focused mindset with a commitment to delivering high-quality service
  • Strong organisational skills to manage multiple orders simultaneously
  • Basic understanding of integrated IT services, solutions, and products

Academic Qualifications and Certifications:

  • High school diploma with relevant vocational training

Required Experience:

  • Demonstrated experience in order processing, customer service, or related role, preferably gained within a global IT services organisation

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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