Tax Compliance Specialist
hace 5 días
Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape.
We're seeking a skilled Customer Success Manager to join our team As a proactive advocate for customers within Sovos, you will align account activities with customer goals and drive product adoption to deliver measurable business value.
- You will build and maintain trusted advisor relationships with customer stakeholders and executive sponsors, fostering deep and strategic connections across organizations.
- Monitor customer health through regular check-ins and adoption/utilization trends, providing actionable recommendations and identifying risks to ensure retention and success.
- Conduct quarterly business reviews to help customers calculate and demonstrate business value while measuring outcomes like value realization, usage, and adoption.
- 3+ years of experience in customer success, account management, or sales, ideally within a SaaS or related industry, including 1+ years with enterprise accounts.
- Familiarity with customer success tools like Salesforce or Gainsight, and experience supporting global customers across multiple products.
- Strong communication skills, including the ability to explain technical information to non-technical audiences and deliver clear, impactful presentations.
- Fluency in Spanish and a high level of English Proficiency is required.
- Proficiency in managing multiple customer projects, resolving issues, and aligning internal and external stakeholders.
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