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Collection Strategy Specialist
hace 1 semana
GM Financial is a leading provider of automotive financing solutions, serving customers in Latin America and China. Our International Operations team is dedicated to delivering exceptional service and support to our customers, partners, and stakeholders.
About the RoleThe LAO Service Center Collections Sr. Representative will play a critical role in supporting the Collections Manager in overseeing the collections process for Spanish-speaking countries in Latin America. This position requires a high degree of technical expertise, strategic thinking, and collaboration with external vendors to drive business growth and improve customer satisfaction.
You will be responsible for monitoring agent performance, ensuring compliance with regulations, and analyzing delinquency trends. Your focus will be on maximizing recovery rates while maintaining a positive customer experience.
We are seeking a seasoned professional with a strong background in collections and contact center experience. If you have a passion for driving results and working in a dynamic environment, this could be the perfect opportunity for you.
Key Responsibilities- Monitor and measure collections strategies to ensure optimal performance and efficiency
- Work closely with external vendors to implement and optimize the collections process
- Provide guidance on effective collection strategies and handle escalated cases
- Ensure complete adherence to regulations, policies, and internal controls surrounding the collections activities
- Maintain constant communication with the three countries regarding activities, projects, strategies, and/or share best practices depending on the particularities of each country
At GM Financial, we offer a comprehensive benefits package, including:
A competitive salary and benefits package, including extended maternity and paternity leaves, personal days, and community investment hours
Mexico-specific benefits, including medical plans, profit sharing, life insurance, savings fund, and pension plan
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