Program Manager

hace 2 semanas


Santiago, Metropolitana, Chile Mindbody A tiempo completo
Overview

Mindbody is revolutionizing the fitness and wellness industry by bringing together the best of both worlds: its trusted all-in-one technology platform and ClassPass's popular apps for fitness enthusiasts.

About the Role

We're seeking a skilled Technical Program Manager to lead daily operations, optimize processes, and implement new tools to enhance customer experiences. This role involves translating business requirements into solution needs, working with vendors, and collaborating with internal stakeholders to maximize existing tools and integrate new ones.

Main Responsibilities:
  • Manage multiple platforms and tools used by the CX team and B2B customers.
  • Translate business requirements into solution needs and define integrations required to deliver end-to-end solutions.
  • Work with vendors and internal Mindbody technical stakeholders to find ways to maximize existing tools and implement/integrate new tools into the CX ecosystem.
  • Lead initiatives to enable customers to self-serve and reduce friction for customers and CX Associates.
  • Assist the Enablement team with building training and educating the CX team about process improvements.
Requirements and Qualifications

We're looking for a self-starter who is proficient in Salesforce, comfortable with large data sets, and familiar with SQL, Tableau, and Excel. The ideal candidate will be passionate about constant improvement, enjoy owning programs or initiatives from start to finish, and have excellent written and verbal communication skills in English.

Benefits and Culture

Mindbody values diversity and encourages people of all backgrounds to apply. As an Equal Opportunity Employer, we do not discriminate based on protected characteristics. We offer a collaborative environment, opportunities for growth, and amazing benefits.

Estimated Salary Range

$120,000 - $150,000 per year, depending on experience and qualifications.



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