Regional Information Systems Department Lead

hace 7 días


Santiago, Metropolitana, Chile Pacific International Lines A tiempo completo
Drive Innovation and Sustainability in Shipping

Pacific International Lines (PIL) is a global carrier with a strong focus on sustainability and innovation. We are seeking a highly motivated and experienced Regional IT Manager to join our team in Santiago, Chile.

About the Role:

  • This role will play a pivotal part in leading the end-user support team, providing system implementation, operation, and security support to offices, agents, and subsidiaries.
  • You will be responsible for helpdesk and IT support operations, aligning and coordinating with headquarters to standardize end-user computing practices.
  • Troubleshoot and resolve technical issues efficiently, manage escalations, and recommend improvements to enhance operational efficiency.
  • You will also lead and coach the helpdesk team to develop the necessary skills for successful operations and support.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or a diploma with 7-8 years of relevant IT experience.
  • Minimum of two years in a managerial role, such as a Help Desk Manager or in technical support.
  • Proficiency in IT service management tools, hands-on experience with Microsoft Windows, macOS, and Linux environments, and knowledge of cybersecurity practices.
  • Ability to analyze and resolve system performance issues, excellent communication and interpersonal skills, and ability to meet deadlines and manage multiple priorities.

What We Offer:

  • A competitive salary estimated at $85,000 per annum.
  • Opportunities for professional growth and development in a dynamic and collaborative environment.
  • The chance to work with a leading global carrier that values diversity and inclusion.

About PIL:

Pacific International Lines (PIL) is an equal opportunity employer committed to creating an inclusive environment for all employees. We strive to meet the needs of our customers by providing value-adding services delivered on innovative technological platforms. With a focus on 'Driving Connectivity' and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.



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