Client Growth Director

hace 7 días


Santiago, Metropolitana, Chile Epsilon A tiempo completo

About the Position

We are seeking an experienced Account Development Executive to join our sales team in Chile, reporting directly to the Senior Director, Sales. As a key member of our team, you will play a crucial role in driving business growth and development.

Responsibilities

  • Cultivate and strengthen relationships with assigned accounts (agencies and direct clients), promoting awareness of Epsilon's solutions and fostering long-term partnerships.
  • Expand the client base by securing new partnerships, both with previous collaborators and fresh prospects, including brands and agencies.
  • Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs.
  • Develop and implement data-driven strategies leveraging audiences, programmatic buying, and social media to align with client objectives across the marketing funnel.
  • Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements.
  • Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency.
  • Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery.
  • Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships.
  • Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.


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