Loss Prevention Team Leader

hace 2 semanas


Santiago, Metropolitana, Chile Marriott International A tiempo completo

Job Summary:

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This is an exciting opportunity to join Marriott International as a Loss Prevention Team Leader. As a key member of the hotel team, you will be responsible for ensuring the safety and security of our guests and employees.

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About the Job:

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We are seeking an experienced and motivated individual to lead our loss prevention efforts. The successful candidate will have a strong background in security, with a proven track record of success in preventing and investigating losses.

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Responsibilities:

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The Loss Prevention Team Leader will be responsible for:

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  • ">
  • Patrolling all areas of the property to ensure the safety and security of guests and employees">
  • Securing rooms and assisting guests with room access">
  • Conducting emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audits">
  • Monitoring Closed Circuit Televisions and alarm systems">
  • Authorizing, monitoring, and documenting access to secured areas">
  • Assisting guests/employees during emergency situations">
  • Responding to accidents, contacting EMS or administering first aid/CPR as required">
  • Gathering information and completing reports">
  • Maintaining confidentiality of reports/documents, releasing information to authorized individuals">
  • Defusing disturbances in accordance with company policies and procedures">
  • Resolving safety hazard situations">
  • Handling all interruptions and complaints">
  • Escorting unwelcome persons from the property">
  • Ensuring compliance with alcoholic beverage control laws">
  • Calling for assistance using proper code responses">
  • Providing proper paperwork to employees">
  • Assisting management in training, motivating, and coaching employees; serving as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process">
  • FOLLOWING ALL COMPANY POLICIES AND PROCEDURES; REPORTING ACCIDENTS, INJURIES, AND UNSAFE WORK CONDITIONS TO MANAGER; COMPLETING SAFETY TRAINING AND CERTIFICATIONS; ENSURING UNIFORM AND PERSONAL APPEARANCE ARE CLEAN AND PROFESSIONAL; MAINTAINING CONFIDENTIALITY OF PROPRIETARY INFORMATION; PROTECTING COMPANY ASSETS">
  • Welcoming and acknowledging all guests according to company standards; anticipating and addressing guests' service needs; thanking guests with genuine appreciation">
  • Speaking with others using clear and professional language; preparing and reviewing written documents accurately and completely; answering telephones using appropriate etiquette">
  • Developing and maintaining positive working relationships with others; supporting team to reach common goals; listening and responding appropriately to the concerns of other employees">
  • Ensuring adherence to quality expectations and standards">
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Requirements:

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To be considered for this role, you will need:

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  • ">
  • A minimum of 2 years of related work experience">
  • A minimum of 1 year of supervisory experience">
  • No license or certification requirements">
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Compensation:

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The estimated salary for this role is $55,000 - $65,000 per year, depending on experience.

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About Us:

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Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe that our diverse workforce is a source of strength and creativity, and we strive to create a workplace culture that is welcoming and inclusive for all.

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Additional Information:

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Please note that this role may require additional certifications or training. If selected, you will be contacted by our HR department to discuss further.

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EEO Statement:

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Marriott International is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, sex (including pregnancy), national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic as defined by applicable law.


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