Customer Service

hace 3 semanas

Santiago de Chile Remoteco A tiempo completo

**PLEASE APPLY THROUGH THIS LINK**:
We are looking for bilingual (English/Spanish) customer service and compliance specialists to help our global business expansion into Latin America and other countries.

These are hourly, independent contractor opportunities in the medical device and business formation industries. Customer service and compliance are the primary responsibilities, with administrative and virtual assistant responsibilities as secondary. We offer either a standard hourly position, or a hybrid package which includes an hourly wage with a generous commission program for those who want the potential for much greater income. Pay is negotiable.

If you are interested in working with people throughout the world, and/or interested in gaining valuable experience with medical products and business formation, this opportunity may fit you very well

Please see job description below.

COMPANY SUMMARY DESCRIPTION

Quality and regulatory compliance is what we do. With over 20 years of industry experience in medical devices and U.S. business formation, QNR Compliance, LLC (QNR) helps companies establish themselves within the United States, the European Community, and other markets globally, helping them grow their business and remain compliant each step of the way.

The company specializes in quality and regulatory compliance in the areas of medical device and business formation and support, providing a blend of standard and customized options to meet specific business needs of customers. Support covers the entire device life cycle with a global scope, including the US, EU, and various markets globally.

SUMMARY OF THE POSITION

The Customer Service Specialist serves as customer service and administrative support for the QNR consulting business. The position communicates with consultants and a network of global customers, responds to inquiries and requests for information, and supports the day to day activities of the business.

SUPERVISION RECEIVED

Limited supervision provided by a QNR Consultant following training / onboarding.

SUPERVISION EXERCISED

The position has no supervisory responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

- Schedules appointments for consultants and coordinate schedules / calendars.
- Generates and maintains quotes for business, invoices and related documents, and electronic payments; updates spreadsheet logs and systems as needed.
- May also support the business with administrative tasks, including making reservations, purchasing office supplies, and other services as needed.
- Other related duties and activities as assigned.

DESIRED MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.
- Education: Degree (BS/BA) preferred, or equivalent level of experience.
- Experience: The position provides administrative / general support, and at a minimum, does not require specialized skills. To perform this job successfully, one year of customer service and/or administrative experience is required, preferably in the medical field, medical devices or other regulated industry.
- Prior internal / external experience working with schedules is preferred.
- Must be able to demonstrate comprehension of English. Written and oral comprehension of Spanish is preferred.
- Must be able to make phone calls and send text messages to the United States and other countries internationally for purposes of scheduling and daily business activities.
- Desire for a career in the medical field / medical device industry preferred.

TOOLS AND EQUIPMENT USED

PHYSICAL REQUIREMENTS

The position works remotely, so no physical requirements have been identified with the remote work arrangement. This position is not expected to require travel.

ADVERSE WORKING CONDITIONS

This position is remote working. No adverse working conditions associated with this position have been identified.

SELECTION GUIDELINES

Application, rating of education and experience; oral interview and reference check(s) as needed.

DISCLAIMER

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

**PLEASE APPLY THROUGH THIS LINK**:
**Salary**: $300,000 - $400,000 per month

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