Site Reliability Engineer
hace 2 semanas
Administrador de incidentes autónomo y altamente motivado con habilidades de gestión de incidente y DevOps. Esta posición es responsable de identificar y proponer mejoras al proceso de gestión de incidentes, de liderar el análisis de la causa raíz y la solución en todos los equipos de productos, brindando una comprensión clara del impacto técnico y comercial del problema. Son necesarias las habilidades de comunicación y colaboración en un entorno multicultural.
Funciones:
- Realizar un análisis técnico profundo de los incidentes en coordinación con otros equipos, a través de sesiones de resolución de problemas
- Centrarse en la observabilidad de los problemas bajo análisis y proponer mejoras constantes al proceso de gestión de incidentes
- Organizar constantemente reuniones de Tech Healt para controlar la evolución de los compromisos
- Mantener una comunicación constante, eficiente y clara de todos los problemas bajo revisión. Realiza presentaciones a comités mostrando avances y mejoras en el proceso de gestión de los incidentes que han afectado al cliente
- Diseñar soluciones que permitan a los equipos de desarrollo entregar de manera experta el mejor software y utilizar la infraestructura de manera deficiente
- Comunicarse de manera eficaz y trabajar bien con equipo multifuncionales en todas las regiones geográficas y culturas
- Participar activamente en actividades de equipo de alto nível, como arquitectura o mejora de procesos.
- Mantener, mejorar y garantizar el buen estado de los procesos y sistemas de entrega de software
- Licenciatura en ciencias de la computación o campo de estudio similar
- Excel avanzado
- Conocimiento de Suite Attlasian (Jira, Confluence, bitbucket)
- Manejo de herramientas de gestión de incidentes
- Inglés avanzado y obligatorio
- (Deseable) Experiência en el desarrollo general de productos de softwate o de ingeniería de
software en la nube / SaaS / Eterprice.
- (Deseable) Experiência en la creación y mejora de canalizaciones de CI / CD: Automatización
de compilaciones, implementaciones y procesos. La experiência en Gitlab / jemkins /
herramientas similares es importante
- (Deseable) Experiência en automatización de infraestructura y definición de la
infraestructura y definiciones de infraestructura como código (Ansible, Terraform, Helm)
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