Ats Support Operator
hace 6 meses
Recibir, Categorizar y determinar el nível de severidad de casos de soporte.
Monitoreo de infraestructura.
Documentación de nuevos artículos de conocimiento en base de datos interna.
Soporte de incidentes nível1.
Replicar soluciones de las fallas en laboratorio.
Escalamiento y seguimiento a casos Nível 2.
Realizar Workshops de las distintas plataformas.
Adistec, es el líder en distribución de valor agregado de Latinoamérica y el Caribe, con mas de 20 años de trayectoria en el mercado entregando soluciones de tecnología de la información.
Contamos con un equipo de trabajo superior a 480 colaboradores y más de 50 Ingenieros certificados especializados en Datacenter y Seguridad.
**Adistec cuenta con 6 unidades de negocio**:
**Distribución**: buscamos diferenciarnos agregando valor a nuestros socios a través de soporte técnico y soporte de Marketing. Contamos con recursos en toda la región para hacer este apoyo real.
- **Educación**: brindamos entrenamiento a nuestros socios de negocios y usuarios finales para potenciar el uso de las tecnologías que ofrecemos.
- **Servicios Profesionales**: brindamos todo nuestro conocimiento y experiência a nuestros canales para facilitar la implementación de las soluciones de TI que ofrecemos.
- **Cloud Solutions**: habilitamos a Hosters, Datacenters y Proveedores de Servicios a ofrecer soluciones hosteadas en un modelo de pago por uso, mediante la firma de contratos líderes en el mercado de Cloud.
- **Soluciones Integradas**: Integramos hardware de Intel con soluciones de software líderes que resultan en dispositivos competitivos hiperconvergentes y de protección de datos.
- **Servicios de Consultoría de Oracle NetSuite**: brindamos servicio de consultoría de implementación de Oracle Netsuite a nível regional.
**Requisitos**:
Educación
Titulo Técnico Nível Superior de carreras a fines al área de Sistemas O Informática.
Experiência
Deseable 1 año de experiência laboral en soporte de casos nível 1.
Conocimientos
Office Avanzado.
**Idiomas**:
Inglés intermedio/avanzado (Excluyente).
Beneficios
Excelente clima laboral, pertenecer a una empresa joven e innovadora, formar parte de un equipo regional con diferentes culturas y posibilidades de crecimiento profesional.
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