Intern, Customer Support Engineer
hace 1 mes
G'day
We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back.
**Why is ServiceRocket the place for you**
- A 20+ year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- We have been certified as a best place to work for our US, Chile and Malaysian offices.
- Our culture rocks You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
Visit our website to learn more and become a part of our Rocketeer Nation.
We are seeking a customer-centric and technical-savvy Intern to join our fantastic support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple technical problems. You will be working in both cloud and data center environments. You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.
**What you’ll be doing**
- Communicate efficiently and effectively with our customers
- Own customer communications and issues from initial contact until resolution
- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience
- Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team
- Resolve issues raised within SLA with the aim of preventing future problems
- Learn, document, and share knowledge with others
**What you’ll bring to the table **
- Currently pursuing a degree in Information Technology, Computer Science, or similar.
- Strong data analysis, critical thinking, and problem-solving skills
- Outstanding communication skills in English which is our common language and will be required for day-to-day operations (it does not need to be certified)
**Your leaders**
With 30+ years in the industry, Adam is a tech legend. He leads our Global Services team with kindness, empathy, and critical thinking. Together with your Manager, Renzo, they will enable you to support our customers while you reach new heights #WeGotYourBack
**Perks ✨**
- **Share the fruit program**: when we grow the tree, we share the fruit-when the company grows, we share the profit.
- **Stock options**: you have the opportunity to participate in the ownership of the company.
- **Health insurance**: we support you and your family-your well-being matters.
- **Retirement plan/funds saving**: we care about your future-we have diverse plans depending on your location.
- **Career pathways program**: you can grow horizontally, vertically, or any way you want.
- **Generous monthly fixed allowances including **Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one **cultural heritage and community day** to celebrate your story, family, and culture.
**Our Selection Process**
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have Then you’ll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career
**Additional Information**
- ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status._
-
Customer Service Field Engineer
hace 6 meses
Santiago de Chile Philips A tiempo completo**Job Title**: Customer Service Field Engineer **FIELD SERVICE ENGiNEER - CHILE** Field Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...
-
Technical Support Engineer
hace 4 meses
Santiago de Chile CGS A tiempo completoPosition Description: The ideal Directories Technical Support Engineer is an articulate and seasoned technical specialist who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. You have technical depth and...
-
Associate Engineer, Customer Support
hace 7 meses
Santiago de Chile ServiceRocket A tiempo completoLooking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being. With offices around the world, ServiceRocket’s five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the...
-
Customer Operations Engineer
hace 6 meses
Santiago de Chile Cloudera A tiempo completoBusiness Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...
-
Intern, Customer Support Engineer
hace 1 mes
Santiago, Chile Service Rocket A tiempo completoWe are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back. Why...
-
Intern, Customer Support Engineer
hace 1 mes
Santiago, Chile ServiceRocket A tiempo completoG'day! We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your...
-
Customer Operations Engineer
hace 6 meses
Santiago de Chile Cloudera A tiempo completoBusiness Area: Support **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances...
-
Intern, Customer Support Engineer
hace 1 mes
Santiago, Chile ServiceRocket A tiempo completoG'day! We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got...
-
Senior Customer Operations Engineer
hace 6 meses
Santiago de Chile Cloudera A tiempo completoBusiness Area: Support Seniority Level: Mid-Senior level **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open...
-
Customer Support Lead
hace 6 meses
Santiago de Chile Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Customer Support Cl
hace 4 meses
Santiago de Chile Zippedi A tiempo completo**¿Quieres ser parte de una de las Start-ups con mayor crecimiento y disrupción tecnológica?** En Zippedi estamos impulsando el mayor cambio en la industria retail. Digitalizamos las tiendas usando la robótica y algoritmos de inteligencia artificial. Con este servicio de vanguardia nuestros clientes obtienen información crítica y relevante (data e...
-
Customer Success Engineer
hace 7 meses
Santiago de Chile Enerlink A tiempo completo**Sobre Enerlink**: Enerlink es una startup de tecnología que provee soluciones para que las empresas puedan hacer un manejo inteligente de su energía. Contamos con soluciones de gestión, medición inteligente y electromovilidad. Nuestro equipo combina experiência en desarrollo de software y hardware, IoT, análisis de datos, mercados eléctricos y...
-
Associate Engineer, Customer Support
hace 6 meses
Santiago, Chile ServiceRocket A tiempo completoG'day!We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.Twenty years on and counting, we’ve got your back. Why...
-
Associate Engineer, Customer Support
hace 1 mes
Santiago, Chile Service Rocket A tiempo completoWe are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back. Why...
-
Customer Support Specialist
hace 4 meses
Santiago de Chile WOLF A tiempo completo**Who We Are**: We’re a small but mighty team based in Austin at the forefront of on-demand staffing platforms. At WOLF, we empower staffing companies to transform into dynamic labor marketplaces - think of us as the Shopify for staffing businesses. We’re venture-backed, have been in the game for three years, and are looking for a customer support...
-
Associate Engineer, Customer Support
hace 2 semanas
Santiago, Chile Medium A tiempo completoG'day! We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got...
-
Customer Support Representative
hace 1 mes
Santiago, Metropolitana, Chile SupportYourApp A tiempo completo**Job Summary:**We are seeking a highly skilled and dedicated Technical Support Expert to join our team as a Customer Support Consultant. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and possess excellent technical skills.About the Role:Provide top-notch customer support via various communication...
-
Associate Iii, Customer Support
hace 3 meses
Santiago de Chile Ingram Micro A tiempo completoIngram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Takes initial customer calls and answers...
-
Customer Support Ooh Manager
hace 4 semanas
Santiago de Chile OOH Publicidad A tiempo completoEn OOH Publicidad somos líderes en publicidad exterior en Latinoamérica, con más de 180 Medios OOH y 15,000 soportes disponibles. Nuestra misión es ampliar el acceso a este medio publicitario a través de herramientas medibles y accesibles. Nuestro software **OOH Manager**, con presencia en 7 países de Latinoamérica, es un SaaS que ha transformado la...
-
Customer Support Specialist
hace 4 semanas
Santiago, Metropolitana, Chile SupportYourApp A tiempo completoJob DescriptionWe are seeking a skilled Customer Support Specialist to join our team at SupportYourApp. In this role, you will be responsible for providing exceptional technical and customer support via various communication channels.The ideal candidate will have excellent language skills in German and English, with the ability to work collaboratively in a...