Field Services Engineer

hace 2 semanas

Santiago de Chile New Era Technology A tiempo completo

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide._
- We are looking for team members to contribute to and deliver our mission: "To deliver and support technology solutions that securely connect people, places, and information." New Era Technology is a community of like-minded, like-hearted people who share the same vision and values._
- Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions. New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field._
- We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed._

***Responsibilities**:

- **End User Support Experience**:

- Three to four (3-4) years' experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customer at different levels.
- Self
- Driven and result oriented.
- Really passionate about the work
- Ability to work with deadlines and complete tasks on time.

**Hardware Troubleshooting and Repair**
- Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories.
- Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance& troubleshooting
- Basic VOIP phone configuration & troubleshooting
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

***Operating System & Software**
- Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
- Experience with Anti-spyware and Anti-virus software.
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding, mail configuration and troubleshooting of Mobile Device Management system (Air watch / Xen mobile / Mobile iron etc),
- Basic understanding on Data backups,
- Basic understanding and troubleshooting for VDI, SCCM / Lan Desk / Altris,
- Basic configuration & troubleshooting of Apple machines /mobile devices.
- Contribution towards creating KB article.
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines.

***Tools & Process**
- Knowledge and experience on Service requests and incident management process,
- Preferably with an associate degree in Electronics and CompTIA A+ Certification.
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

  • Customer Service Field Engineer

    hace 1 semana

    Santiago de Chile Philips A tiempo completo

    **Job Title**: Customer Service Field Engineer **FIELD SERVICE ENGiNEER - CHILE** Field Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...

  • Field Services Engineer

    hace 3 semanas

    Santiago de Chile Thermo Fisher Scientific A tiempo completo

    Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Hot Lines) on Labs analyzer and also possible cross train on Process analyzers for Cement Industries and by achieving: - Satisfied customer becoming loyal customers - Highest first time...

  • Customer Service Field Engineer

    hace 2 semanas

    Santiago, Metropolitana, Chile Philips A tiempo completo

    Job Title: Customer Service Field EngineerFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive maintenance,...

  • Field Service Engineer

    hace 3 semanas

    Santiago de Chile ABB A tiempo completo

    **Field Service Engineer (Electrical)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Customer Service Field Engineer

    hace 2 meses

    Santiago, Metropolitana, Chile Philips A tiempo completo

    Job TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...

  • Customer Service Field Engineer

    hace 4 semanas

    Santiago, Metropolitana, Chile Philips A tiempo completo

    Job TitleCustomer Service Field EngineerJob DescriptionFIELD SERVICE ENGiNEER - CHILEField Service Engineers support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction. Strong customer focus, technical capabilities (installation, product malfunctions, predictive...

  • Field Service Engineer

    hace 3 semanas

    Santiago de Chile ABB A tiempo completo

    **Field Service Engineer (Mechanical)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Field Service Engineer

    hace 3 semanas

    Santiago de Chile ABB A tiempo completo

    **Field Service Engineer (Mechanical)**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Lider Field Services

    hace 3 semanas

    Santiago, Chile Logicalis A tiempo completo

    Job Description Lider de equipo de soporte interno.Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance.Escalamiento técnico para su equipo de trabajo.Qualificações + 3 años de experiencia liderando...

  • Lider Field Services

    hace 3 semanas

    Santiago, Chile Logicalis A tiempo completo

    Job Description Lider de equipo de soporte interno.Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance.Escalamiento técnico para su equipo de trabajo.Qualificações + 3 años de experiencia liderando...

  • Lider Field Services

    hace 4 semanas

    Santiago, Chile Logicalis A tiempo completo

    Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações + 3 años de experiencia liderando equipos de...

  • Lider Field Services

    hace 1 mes

    Santiago, Chile Logicalis A tiempo completo

    Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações + 3 años de experiencia liderando equipos de...

  • Field Service Engineer

    hace 6 días

    Santiago de Chile Kongsberg Gruppen A tiempo completo

    Kongsberg Gruppen **Field Service Engineer -Automation**: Holdingselskaper - Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has...

  • Lider Field Services

    hace 1 mes

    Santiago, Metropolitana, Chile Logicalis A tiempo completo

    Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações 3 años de experiencia liderando equipos de...

  • Lider Field Services

    hace 2 semanas

    Santiago, Metropolitana, Chile Logicalis A tiempo completo

    Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações 3 años de experiencia liderando equipos de...

  • Lider Field Services

    hace 4 semanas

    Santiago, Metropolitana, Chile Logicalis A tiempo completo

    Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações 3 años de experiencia liderando equipos de...

  • Lider Field Services

    hace 2 meses

    Santiago, Chile Logicalis A tiempo completo

    Job Description Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações + 3 años de...

  • Lider Field Services

    hace 4 semanas

    Santiago, Chile Logicalis A tiempo completo

    Job Description Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações + 3 años de...

  • Lider Field Services

    hace 2 semanas

    Santiago, Metropolitana, Chile Logicalis A tiempo completo

    Job Description Lider de equipo de soporte interno. Encargado de Liderar el área, coordinar las tareas del equipo de técnicos de campo (Field Services), la gestion administrativa de sus recursos, control de activos tecnologicos, licenciamiento y compliance. Escalamiento técnico para su equipo de trabajo. Qualificações + 3 años de experiencia...

  • Field Service Engineer

    hace 3 semanas

    Santiago de Chile Flowserve A tiempo completo

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than...