Field Services Engineer

hace 7 meses

Santiago de Chile Thermo Fisher Scientific A tiempo completo

Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Hot Lines) on Labs analyzer and also possible cross train on Process analyzers for Cement Industries and by achieving:

- Satisfied customer becoming loyal customers
- Highest first time fix rates / lowest mean time to repair
- Lowest repeated call rates

Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)

**Main Activities / Responsibilities**
Performs all Service Activities for Thermo Labs equipments, according to internal rules and customer regulations.
Ensure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectations and make them successful by using TMO instruments.

Actively promote our contract products.

Is responsible to manage the companies assets provided, such as potential Car Stock/Inventory of Parts, computer, telephone, general tools, Software, eventually Company Car, Manuals etc.

Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leaders, others).

Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
Ensure alignment of all activities at the customer site with the rest of TMO and inform other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

**Minimum Requirements/Qualifications**:

- Electronics/Mechatronics/Electronics/Metalurgia/ Instrumentation
- Travel time and customer visit will be requesting > 70% of working time.
- Strong problem solving skills
- Good verbal and written communication skills, ability to work across all levels, functions and regions
- Proven organizational skills with the ability to handle multiple tasks with different priorities
- Excellent interpersonal, self-motivational and negotiating skills
- PC skills

Non-Negotiable Hiring Criteria:

- Willingness to travel mainly within the appointed region but frequently as well through Latin American Territory. For training or special calls, international traveling is required.
- 80% Good English skills, Desirable (Technical english acceptable)

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
- Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status._

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