Technology Consultant
hace 6 meses
Atender las alertas generadas por las herramientas de monitoreo en los tiempos definidos según su urgencia, criticidad, impacto, severidad o prioridad.
- Aplicar los procedimientos de resolución de alertas definidos.
- Escalar los eventos interna o externamente de acuerdo al procedimiento, matriz de escalamientos y canales establecidos.
- Registrar y documentar los eventos en la herramienta de gestión del servicio.
- Derivar los tickets registrados a las áreas o entidades resolutoras definidas para cada tipo de evento.
- Realizar el seguimiento a los tickets derivados hasta su resolución
- Velar por el cumplimiento de indicadores de calidad de servicio definido para el área.
- Generar y proponer mejoras en el servicio.
- Respetar los horarios asignados
- Informar sobre ausencias, permisos, vacaciones oportunamente, siguiendo los protocolos internos existentes
- Cualquier solicitud laboral debe ser canalizada directamente a DXC, a través de su **gerente** asignado, quién resolverá sus inquietudes
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Senior Technology Consultant
hace 2 meses
Santiago, Metropolitana, Chile ServiceRocket A tiempo completoUnlock Your Potential as a Senior Technology ConsultantAt ServiceRocket, we're on a mission to accelerate growth and deliver exceptional results. As a Senior Technology Consultant, you'll play a critical role in shaping our clients' digital futures. With a strong background in service design and delivery, you'll help us develop innovative solutions that...
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Software Consultant, Supply Chain Technology
hace 6 meses
Santiago de Chile Manhattan Associates A tiempo completoWe create possibilities that move life and commerce forward - Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. This is an entry level software...
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Senior Consultant, Supply Chain Technology
hace 6 meses
Santiago de Chile Manhattan Associates A tiempo completoWe create possibilities that move life and commerce forward - Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. Manhattan is actively recruiting for a...
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Support Consultant, Supply Chain Technology
hace 6 meses
Santiago de Chile Manhattan Associates A tiempo completoWe create possibilities that move life and commerce forward - Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. What You’ll Be Working On: The Support...
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Senior Support Consultant, Supply Chain Technology
hace 6 meses
Santiago de Chile Manhattan Associates A tiempo completoWe create possibilities that move life and commerce forward - Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. This position is based in Las Condes,...
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Senior Support Consultant, Supply Chain Technology
hace 6 meses
Santiago de Chile Manhattan Associates A tiempo completoWe create possibilities that move life and commerce forward - Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. What You’ll Be Working On: The Support...
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Proposal Consultant
hace 6 meses
Santiago de Chile Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Intern, Associate Consultant
hace 3 meses
Santiago de Chile Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Senior Technology Consultant
hace 6 meses
Santiago, Chile ServiceRocket A tiempo completoG'day!We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.Twenty years on and counting, we’ve got your back. Why...
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Expert Banking Technology Consultant
hace 4 semanas
Santiago, Metropolitana, Chile Oracle A tiempo completoAbout the RoleWe are seeking an experienced Senior Consultant to join our team in Oracle. As a key member of our banking domain, you will be responsible for implementing and supporting various banking products.Key Responsibilities:Providing technical expertise in Oracle PL/SQL and Java technologiesImplementing and supporting banking products with strong...
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Aws Presales Consultant
hace 6 meses
Santiago de Chile SoftwareOne A tiempo completoJob Function: Sales The role: We are thrilled to announce an opportunity to join our team as: **AWS Presales Consultant** **SoftwareOne** Scope: Full-time | Field service or work model: Hybrid | Location: Chile The AWS Presales Consultant is an expert that helps with customer problems and business needs using technology. The role is responsible for...
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Senior Solution Consultant
hace 6 meses
Santiago de Chile Genesys A tiempo completoGenesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
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Support Consultant, Supply Chain Technology
hace 6 meses
Santiago, Chile Manhattan Associates A tiempo completoWe create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place. What You’ll Be Working On: The...
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Research Consultant
hace 6 meses
Santiago de Chile GfK A tiempo completoCountry Chile Job Family Client Solutions We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust...
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IT Consultant, Bcg Platinion
hace 6 meses
Santiago de Chile Boston Consulting Group A tiempo completo**Who We Are**: Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all...
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Staff Consultant, Enterprise Application
hace 6 meses
Santiago de Chile Bryant Park Consulting A tiempo completo**About Bryant Park Consulting**: Bryant Park Consulting (BPC) is a modern consulting firm focused on strategy, technology, and business transformation. We partner with leading technology firms like Oracle NetSuite, Boomi, Celigo, and more to bring leading capabilities to our clients across industries. BPC was founded in early 2021 and has grown quickly to...
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Staff Consultant, Enterprise Application
hace 4 meses
Santiago de Chile Bryant Park Consulting A tiempo completo**About Bryant Park Consulting**: Bryant Park Consulting (BPC) is a modern consulting firm focused on strategy, technology, and business transformation. We partner with leading technology firms like Oracle NetSuite, Boomi, Celigo, and more to bring leading capabilities to our clients across industries. BPC was founded in early 2021 and has grown quickly to...
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Senior Technology Consultant
hace 1 mes
Santiago, Chile ServiceRocket A tiempo completoWe are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got your back. Why...
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Senior Technology Consultant
hace 1 semana
Santiago, Chile ServiceRocket A tiempo completoG'day! We are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we’ve got...
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Senior Solution Consultant
hace 4 días
Santiago de Chile Genesys A tiempo completoGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...