Technology Consultant

hace 6 meses


Santiago de Chile DXC Technology A tiempo completo

Atender las alertas generadas por las herramientas de monitoreo en los tiempos definidos según su urgencia, criticidad, impacto, severidad o prioridad.
- Aplicar los procedimientos de resolución de alertas definidos.
- Escalar los eventos interna o externamente de acuerdo al procedimiento, matriz de escalamientos y canales establecidos.
- Registrar y documentar los eventos en la herramienta de gestión del servicio.
- Derivar los tickets registrados a las áreas o entidades resolutoras definidas para cada tipo de evento.
- Realizar el seguimiento a los tickets derivados hasta su resolución
- Velar por el cumplimiento de indicadores de calidad de servicio definido para el área.
- Generar y proponer mejoras en el servicio.
- Respetar los horarios asignados
- Informar sobre ausencias, permisos, vacaciones oportunamente, siguiendo los protocolos internos existentes
- Cualquier solicitud laboral debe ser canalizada directamente a DXC, a través de su **gerente** asignado, quién resolverá sus inquietudes



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