Florida Cat Claim Specialist
hace 4 días
It’s a great time to join AAA The Auto Club Group
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
**Job Type**:
Full time
Exempt/Non Exempt:
Salary
**Job Description**:
Catastrophe Claim Specialist - Florida Homeowners - The Auto Club Group
What you will do:
The Auto Club Group is seeking prospective Claim Specialists who can work under mínimal supervision with a high-level approval authority to handle complex technical issues and complex claims.
In this position, you will have the opportunity to:
- Review assigned claims,
- Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.
- Complete complex coverage analysis.
- Ensure all possible policyholder benefits are identified.
- Create additional sub-claims if needed.
- Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
- Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
- Evaluate the financial value of the loss.
- Approve payments for the appropriate parties accordingly.
- Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
- Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Employees will be assigned to the Florida Homeowner claim unit and will handle claims generally valued between $25,000 and up to $50,000 for the role. Investigate claims requiring coverage analysis. Review estimates for accuracy. May monitor contractor repair status and updates.
How you will benefit:
Our Auto Club Group Claim Specialist earns a competitive salary of $67,000 - $80,000 to start along with the opportunity for an annual company bonus incentive.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
**Education**:
- Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
- Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent
- CPCU coursework or designation
- Xactware Training
- Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
- Must have a valid State Driver's License
**Experience**:
- Three years of experience with:
- Negotiating claim settlements
- Securing and evaluating evidence
- Preparing manual and electronic estimates
- Subrogation claims
- Resolving coverage questions
- Taking statements
- Establishing clear evaluation and resolution plans for claims
Knowledge and Skills:
Knowledge of:
- Fair Trade Practices Act as it relates to claims
- Subrogation procedures and processes
- Intercompany arbitration
Knowledge of:
Knowledge of building construction and repair techniques
- Handle claims to the line Claim Handling Standards
- Work within assigned ACG Claim systems including basic PC software
- Perform basic claim file review and investigations
- Demonstrate effective communication skills (verbal and written)
- Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
- Analyze and solve problems while demonstrating sound decision making skills
- Prioritize claim related functions
- Process time sensitive data and information from multiple sources
- Manage time, organize and plan work load and responsibilities
- Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
- Research analyze and interpret subrogation laws in various states
- Strong negotiating skills
Work Environment
- _ This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events._
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing
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