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Apd Claim Manager I- Florida
hace 1 mes
It’s a great time to join AAA The Auto Club Group
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
**Job Type**:
Full time
Exempt/Non Exempt:
Salary
**Job Description**:
Florida APD Claim Manager I - The Auto Club Group
What you will do:
The Auto Club Group is seeking prospective Claim Managers who will be responsible for the cost-effective administration and operation of general claim teams.
In this position, you will have the opportunity to:
- Manage teams with respect to assigned products and services.
- Evaluate team operations, cost effectiveness, efficiency, quality of service, individual and overall team performance.
- Identify training needs and establish training priorities for department.
- Coach and counsel team members engaged in providing claim service delivery in Florida and/or out-of-state areas.
- Participate in the development/revision of claims training information/programs.
- Update training materials and practices and ensures distribution to claims personnel.
- Manage and administers claim review and auditing functions.
- Analyze problems relating to products and services and make recommendations for improvement and implements approved method.
- Monitor customer service levels to ensure delivery of high-quality service.
- Effectively respond to both internal and external customer inquiries and complaints.
- Monitor activities of vendors who support claim operations as needed.
- Assist the management with establishing short, intermediate and long-term goals and objectives.
- Assist in the development of the budget for the respective team.
- Review and monitor reports to ensure team operations are within approved budget. Responsible for explaining budget variances.
- May manage staff involved in out-of-state losses processed within the State of Florida and/or in out-of-state locations to ensure adherence to individual state, company and departmental requirements.
- Develop and manage internal controls in order to audit claim functions.
- Provide coverage, assistance and support as needed.
With our powerful brand and the mentoring, we offer, you will find your position as a Claim Manager can lead to a rewarding career at our growing organization.
How you will benefit:
- Our Auto Club Group Auto Physical Damage Claim Manager I earn a competitive annual salary of $83,000 - $98,000 to start with the opportunity for annual bonus incentive.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
**Education**:
- College level coursework in Business Administration, Insurance, or a related field or the equivalent in related work experience. Bachelor’s degree preferred.
- Successful completion of ACG endorsed training programs to include negligence, coding/reserving, general claim handling and negotiation skills
- Completion of IIA (Insurance Institute of America) or other insurance coursework
Experience to include:
- 5 years of claims handling experience
- Participating in the design and implementation of medium to large projects
- Project planning and management
- Knowledge and experience to include:
- Home construction/repair, product and labor cost, and alternative methods of repair
- Policy coverage terminology
- Claims processing policies and procedures.
- Subrogation procedures
- Investigation and negotiation techniques
- No fault law, fair trade practice act, essential insurance act
- Claims operations and handling procedures.
- Claims terminology and processing systems.
- Measurement tools for monitoring goal achievement
- Developing, conducting and evaluating claim training programs/materials
- Concepts and principles involving various injury claim procedures.
- Claim settlement procedures.
- Case reserve management
- Insurance policy provision
- Indications of potentially fraudulent activities
Management ability to include:
- Strategic planning
- Analyzing and problem solving
- Organization and planning
- Budget preparation
- Decision making
- Leadership
- Team building
- Facilitating teams
- Developing, coordinating or delivering training programs
- Basic PC skills
- Previous management or supervisory experience.
Ability to:
- Communicate effectively with others in a work environment.
- Prepare and present written and oral reports to all levels of management.
- Coordinate activities of team members
- Strong written and oral communication skills.
- Possession of a valid State driver's license.
- May work long and irregular hours to include weekends and holidays.
- Must Reside in the State of Florida
Work Environment
- _ This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come in to an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Mo
