Customer Success Manager

hace 2 semanas

Santiago de Chile Tenzo A tiempo completo

**Location**: Santiago, Chile
**Job type**: Full time

**Who we are**

We're a group of restaurant-obsessed foodies with a passion for shifting restaurants from surviving to thriving.

Our purpose is to supercharge restaurant performance and our mission explains how we’re going to do just that. We believe that every restaurant operator should know what’s going on in their business and what they can do to optimise their performance.

We are backed by Techstars and leading Silicon Valley venture capitalists and this is an epic opportunity to be part of a fast-growing, exciting start-up with a huge amount of growth potential.

Tenzo team in numbers: 4 offices, 15 nationalities, 35 Tenzonians.

**Diversity and Inclusion**

Tenzo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

**About the role**

We’re looking for a Customer Success Manager to be responsible for managing our customers across the Mid Market and Enterprise segments in the Americas. This role sits at the heart of Tenzo and you’ll work collaboratively with our growth and development teams and be responsible for the long term success of our Tenzo customers. If you’re excited by the opportunity to join Tenzo in an exciting time of growth and development, keep reading

**Your mission**
- Customer onboarding, retention, including supporting and executing the renewal process, and cross-sell and up-sell, for your customer base
- Understand, through consultation and partnerships, how to identify customers' pain points and drive them and their teams towards value
- Conduct regularly scheduled communications with customer influencers and decision-makers to implement and review their success plans to optimise their usage of Tenzo and constantly drive value
- Evangelise the capabilities of Tenzo and create Customer Advocacy by securing customer case studies and referrals to new business

**About you**
- An experienced CSM with a minimum of three years experience in a similar role with a proven track record of meeting and often exceeding quarter targets
- A creative customer-centric approach to problem-solving and experienced in managing critical customer issues with senior customer stakeholders
- The ability to spot trends and make decisions based on data in a process-driven role
- A person who thrives in a fast-paced startup and is able to work in a sometimes high-pressure environment
- A positive and proactive nature, someone who’s ready to use their initiative to get things done
- A love of communication, and someone who enjoys collaboration with other teams
- Based in the Americas and can travel to the UK when needed
- Independent spirit and can work remotely without issue
- Bonus points if you can speak multiple languages

**Work perks and benefits**

Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.
- **Tenzo Swag**
We’ll hook you up with workstation perks, Macbook and all software needed on your first day
- **Work from Home**
You'll receive a £75 (or the equivalent in local currency) work from home set up budget, which renews every year
- **Tenzo Hub**
Our HQ is located in London, UK and we support fully remote roles on many teams
- **Stock Options**
Eligibility to our stock options program
- **Customer Lunches**
Monthly budget of £20 (or the equivalent in local currency) to spend on restaurant meals at our customer sites
- **Your Eyesight**
We cover tests and contribute £75 to spectacles (or equivalent in local currency)
- **Your Development**
Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed) and monthly lunch and learns
- **Annual Leave**
Competitive holiday allowance that increases with your tenure and an additional 1 day to celebrate end of year holidays
**Start-up Life**
Working as part of a small team, you benefit from a level of responsibility from the get go
- **Socials**
Events both in person and virtually

  • Customer Success Manager

    hace 4 días

    Santiago, Chile Pagerduty A tiempo completo

    Inicio Trabajos para Customer Success Manager en la C... 3 Trabajos para Customer success manager en la Chile Customer Success Manager - Santiago Centro Mandomedio Hoy **Descripción de la Empresa** La empresa administra casas o departamentos de veraneo, monetizando el tiempo que no es ocupado por sus dueños. Ofreciendo limpieza, seguros y continua...

  • Customer Success Manager

    hace 2 semanas

    Santiago, Chile Rockwell Automation A tiempo completo

    Customer Success Manager NEXT IDEA TECH Hoy Customer Success Manager NEXT IDEA TECH Hoy We are seeking a Customer Success Manager who will be pivotal in leading product implementation and providing continuous support throughout the client lifecycle. This role involves advising finance... Leer más... Customer Success Manager PagerDuty Hoy Why...

  • Customer Success Manager

    hace 4 días

    Santiago, Chile Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a Customer Success Manager (CSM) !**This position is open for people residing in LATIN AMERICA** Location : Remote Role Overview: This client seeks a Customer Success Manager (CSM) to ensure our customers achieve their desired outcomes while using our fire investigation software. This role involves...

  • Ril0401 - Customer Success Manager

    hace 1 mes

    Santiago de Chile IT - Talent A tiempo completo

    **IT-Talent Headhunter SENIOR TI** busca para uno de sus clientes **Customer Success Manager** Requisitos/Conocimientos/Experiência: - Titulación en Ingeniería Eléctrica. Electrónica. Comercial - Desde 2 años de experiência en el Rol. - Habilidad para comunicarse de manera efectiva y construir relaciones sólidas. - Ventas B2B. - Motivación para...

  • Customer Success Executive

    hace 4 semanas

    Santiago de Chile Cisco Systems A tiempo completo

    **Who You’ll Work With** Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. With the transformation to software subscription,...

  • Customer Success Engineer

    hace 4 semanas

    Santiago de Chile Enerlink A tiempo completo

    **Sobre Enerlink**: Enerlink es una startup de tecnología que provee soluciones para que las empresas puedan hacer un manejo inteligente de su energía. Contamos con soluciones de gestión, medición inteligente y electromovilidad. Nuestro equipo combina experiência en desarrollo de software y hardware, IoT, análisis de datos, mercados eléctricos y...

  • Customer Success Lead

    hace 3 semanas

    Chile Fracttal A tiempo completo

    ¡Únete a nuestro equipo como Regional Customer Success Lead! Si te apasiona la tecnología y sueñas con ser un agente del cambio en el mundo, esta es tu oportunidad de brillar mientras contribuyes a hacerlo más seguro, eficiente y sostenible. Somos mucho más que una empresa: somos una fuerza motriz en la transformación digital de la industria de...

  • Customer Success Data Analyst

    hace 2 semanas

    Santiago, Chile Alto S.A. A tiempo completo

    Customer Success Data Analyst Publicada hace 32 días por ALTO S.A. 1 Vacante Finaliza en 28 días Jornada Completa Analista Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir...

  • Customer Success Data Analyst

    hace 2 semanas

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Data Analyst Publicada hace 32 días por ALTO S.A. 1 Vacante Finaliza en 28 días Jornada Completa Analista Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y...

  • Fp&a Customer Success Manager

    hace 5 días

    Santiago de Chile NEXT IDEA TECH A tiempo completo

    Understand current client situations, helping simplify models and existing data, as well as implementing processes and client data - Create a detailed business analysis, outlining problems, opportunities and solutions for our customers by successful advising on: Budgeting and forecasting, planning and monitoring, financial modeling, standard reporting and...

  • Customer Success Data Analyst

    hace 2 semanas

    Santiago, Chile Alto S.A. A tiempo completo

    Customer Success Data Analyst (D) Publicada hace 24 días por ALTO S.A. 1 Vacante Finaliza en 36 días Jornada Completa Ingeniero Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir...

  • Project Manager Customer Onboarding

    hace 1 semana

    Chile Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, designcustomer experiences that inspire loyalty. You are the most importantpillar of our success. You make the difference. ** Your Role**:The Customer Onboarding Project Manager is responsible for managingcomplex implementation projects, including new business start-ups,system migrations, facility...

  • Customer Success Specialist

    hace 1 mes

    Santiago, Chile Jules A tiempo completo

    **Hi there! We are Jules and our client is looking for a** Financial Analyst!** **Key Responsibilities**: - ** SQL Technical Assistance**:Utilize SQL for data retrieval and manipulation to effectively support customer needs, indicating a blend of customer service and technical capabilities. - ** High-Quality Service**:Commit to outstanding customer service,...

  • National Sea Logistics Customer Care Manager

    hace 18 horas

    Santiago, Chile KUEHNE + NAGEL A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence across a...

  • Customer Success Data Analyst

    hace 2 semanas

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Data Analyst (D) Publicada hace 24 días por ALTO S.A. 1 Vacante Finaliza en 36 días Jornada Completa Ingeniero Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio...

  • Customer Success Data Analyst

    hace 2 días

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Data Analyst (D) Publicada hace 9 días por ALTO S.A. 1 Vacante Finaliza en 21 días Jornada Completa Ingeniero Santiago ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y...

  • National Sea Logistics Customer Care Manager

    hace 18 horas

    Santiago, Chile Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence...

  • Customer Success

    hace 2 semanas

    Santiago de Chile Colektia A tiempo completo

    Colektia es la primera empresa de cobranza basada en inteligencia artificial y considerada una de las startups con mayor oportunidad de crecimiento en Latinoamérica. Estamos buscando personas que quieran construir algo memorable. Si te gustan los retos y deseas llevar tu desarrollo profesional al siguiente nível, queremos conocerte. Algunas cosas que...

  • Customer Success Data Analyst

    hace 1 semana

    Santiago, Chile ALTO S.A. A tiempo completo

    Customer Success Data Analyst (r) Publicada ayer por ALTO S.A. 1 Vacante Finaliza en 59 días Sé uno de los primeros Sé uno de los primeros Mixta (Teletrabajo + Presencial) Analista Región Metropolitana de Santiago Las Condes ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en...

  • Customer Success Specialist

    hace 1 mes

    Santiago, Chile Alto A tiempo completo

    ALTO es una empresa de servicios que protege activos, empresas y personas, a través de soluciones basadas en tecnología para generar comunidades prósperas y más seguras, mejorar la rentabilidad del negocio y disminuir riesgos y delitos. ALTO está presente en Chile, México, Colombia, España y Estados Unidos Si disfrutas de los desafíos y quieres...