Lead User Experience

hace 1 semana

San Francisco, Chile The RealReal A tiempo completo

As a** Lead User Experience (UX) Designer**, you will be part of a growing team of designers and researchers that empathize with and advocate for our customers, connect insights to design strategy, and create new digital interactions and experiences across our web and mobile platforms.

Our designers participate in all parts of the design process, from fielding qualitative research, to shaping strategy, to generating divergent options, prototyping, and iterating based on customer and stakeholder feedback.

You will seek to understand the why behind what our customers think, say, feel, and do to get inspired, and you will take the initiative to explore and visualize what this could mean for our product. You'll work with collaborators and stakeholders from across the company, telling the real stories behind your work to drive consensus, ship meaningful products, and amplify the role of human-centered design within the company.

*** This position can be remote anywhere in the U.S. or based in our San Francisco, CA Office**

**What You Get To Do Every Day**
- Design and field customer research to gain empathy for their unmet needs, desires, and aspirations (current and future)
- Uncover insights and develop strategy (e.g. segmentation, personas, and insights; customer journey map; strategy and frameworks; design principles)
- Draw interfaces and make prototypes that connect to customer insights (from pen and paper to Share your work with customers and within the company to get feedback, learn, and iterate.
- Collaborate with product managers, engineers, and business stakeholders to bring your work to market
- Build tools and methods that will help us continue to create new products and features (e.g. developing our design system, our customer research panel, etc.)

**What You Bring To The Role**

Our team values diverse individual experiences. We define this role as "Lead UX Designer," but you may not have called yourself this in the past. Other ways of describing yourself may include Digital Product Designer, UI Designer, Systems Designer, Interaction Designer, Product Designer, or Visual Designer. Or maybe you didn't call yourself any of these Here are the experiences and skills we're looking for:

- 5+ years of experience in UX Design, UI Design, Systems design, Interaction Design, Product Design or similar
- Experience with human-centered design process, starting with user insights, ideating, prototyping, and iterating based on user feedback
- Interaction design where you've made things that are discoverable, comfortable, and give good feedback. Attention to how everything responds before, during, and after
- 2D interactive prototyping where people can try things with taps, swipes, or clicks
- Portfolio demonstrating a range of work, from developing new to the world products/experiences to refining things that already exist (can include work that has and has not shipped)
- Experience designing interfaces across mobile apps and websites.

Want to learn more about our team at The RealReal? Check out our **Technology & Product Blog**
- GHR6518 #LI-JF15 #LI-Remote_
- The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers can sell, meet with our experts and receive free valuations._
- The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. _At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program _here_._
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasional

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