Strategic Operations Director

hace 6 días

San Fernando, Chile Sutherland Global A tiempo completo
Company Overview

Sutherland Global is a dynamic organization seeking an experienced operations management professional to lead our team. As an Operations Manager, you will play a crucial role in driving operational excellence and ensuring seamless delivery of our services.

Key Responsibilities
  • Manage cluster/community performance through weekly coaching sessions, call audits, and huddles to achieve operational goals.
  • Partner with the operations team to implement continuous improvement activities, training, and action plans.
  • Act as a client advocate, delivering weekly deliverables such as coaching compliance, attendance insights, and ideas for improving client products and processes.
Qualifications
  • A Bachelor's Degree holder preferred but not required.
  • Three years of operations and management experience; process transformation experience is desirable.
  • Four to five years of experience in customer service, preferably in a contact center setup.
  • Strong analytical skills to interpret data, identify trends, and suggest improvements.
  • Demonstrated leadership skills to take charge of making improvements and resolving issues.
  • Ability to efficiently manage time and prioritize multiple schedules, meetings, and initiatives.
  • Excellent verbal and written communication skills to convey information clearly and constructively.
  • Proficient in MS Office applications.
  • Capacity to thrive in a fast-paced environment.

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