Customer Service Representative
hace 5 días
Donaldson is committed to solving the world’s most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.
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Provide quality service and information to customers within processes and policies already defined. The main purpose is to achieve customer satisfaction meeting their needs by 100%.
Main activities:- Reserves orders (soft allocation) and provide shipping instructions.- Notify Customer availability report.- Cube reserved product at 304 warehouse and, in case to be needed, request to Customer an extra order to fill up container.- Coordinate shipment from any warehouse required.- Request to the Compliance department Certificate of Origin based on the shipped items. At the same time, coordinate with the Finance department to generate the prepaid & add freight invoice. Create the commercial invoice for import purposes.- Customer care calls.- Coordinate customer’s returns and claims according with the internal processes and policies.- Follows and teaches by example the corporate guidelines on health, safety and environment.
**Requirements**:
- Administration, Marketing or Foreign Trade degree- 1 to 2 years of experience- Prior experience in Customer Service is required. Advanced Excel. Any ERP knowledge- English intermediate
Come make a World of Difference
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
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