Research Assistant

hace 2 semanas

Santiago de Chile 60 Decibels A tiempo completo

**60 Decibels Research Assistant Job Description**

**About 60 Decibels**:
We collect this data through phone surveys conducted by our global research network: more than 900+research Assistants across 75+ countries.

**About the role**:
Our Research Assistants are responsible for conducting phone surveys with customers and/or beneficiaries of our client's products and services and entering this data into 60 Decibels’ remote platform. 60dB Research Assistants work in close partnership with our Project Teams to ensure we deliver high quality customer insights, all while making sure to abide by all data integrity and governance protocols.

**Responsibilities**:
**You will**:

- Participate in project onboarding calls with the 60dB team to acquire an understanding of specific project contexts before reaching out to respondents
- Conduct phone surveys with customers and beneficiaries, ensuring that you are interviewing the correct respondents as listed on your contact sheets
- Enter the data received from phone surveys into the 60dB platform (in English) accurately, completely, consistently, and reliably - this data must be entered in the exact way that the respondent says it, not paraphrased or summarized
- Proactively communicate project progress updates and raise any queries or concerns with the 60dB team
- Review quality check feedback that is reviewed by project teams twice a week and correct or resolve it within your project team’s agreed timeline, and provide status updates to project team
- Ensure data privacy and integrity - adhere to 60dB procedures and avoid data falsification or recording inexistent/inaccurate data.

**Requirements**:

- Strong relationship building skills - you will be required to build trust with survey respondents when conducting phone surveys
- Strong English communication skills; verbally and in writing - all communication with the 60dB team is in English. Other language requirements of the projects vary per country
- Access to a laptop or computer, a stable phone, an internet connection, and somewhere quiet to work
- Prior research, customer service and/or call center experience is preferred
- Prior social sector experience is a huge bonus

**Recruitment Process**:
**Additional Information**:

- If you are selected to be added to our 60 Decibels Research Assistant Community, you will be eligible for short-term contracts based on 60 Decibels’ project pipeline, reliant on your availability.
- Contracts are typically 4 weeks and intermittent throughout the year.
- Depending on the specific project, payment for this position is based on hours of work or interviews completed - all tasks will be appropriately compensated.
- **Location**:This is a **remote **position - please be sure to indicate the country where you are based and list all the languages you are able to communicate in.

Application Deadline: 25/02/2023
Expected Start Date: 01/03/2023

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