Servicenow Developer

Recognized as one of Canada’s fastest-growing companies, Launchpad provides next-generation integration platform capabilities for connecting and managing enterprise automation and data integration. Headquartered in Vancouver, Canada, our operations span both North and South Americas, with a second headquarter located in Santiago, Chile.

Our vision is to bring people and technology together to work seamlessly to achieve extraordinary business outcomes and create more efficient societies. If this sounds like something you want to be part of, we’d love to hear from you.

**Main Responsibilities**:

- Guiding the stakeholder to maximize the investment in ServiceNow by delivering out-of-the-box solutions to meet their business needs.

**What you’ll do**:

- Provides HRSD specific development within ServiceNow
- Designs, codes, tests, debugs, documents, implements and maintains ServiceNow software
- Ensures that system improvements are successfully implemented
- Handles incidents per published SLAs, ensures system stability by leading required maintenance schedule, and addresses system issues impacting SLAs
- Implement ServiceNow workflows that integrate with external web services
- Manage our HR team’s implementation of HRSD, ensuring that they adhere to out-of-box functionality rather than customizing the platform.
- Designs and develops a workflow framework that can be applied to many workflows, and continuing to seek new opportunities to improve our current manual processes
- Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution
- Defines the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
- Contributes to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives within HRSD
- Manages COEs, HR Services, Catalog, Portal, Knowledge Base, Assignment Rules, and misc. configurations within HRSD

**Experience & Skills**:

- 3+ years’ experience developing on the ServiceNow platform
- ServiceNow Certified Systems Administration (CSA) certification
- HR Professional Suite Certification
- ServiceNow Certified Application Developer certification
- Experience in HTML, CSS, Javascript, AJAX
- Experience of one popular web framework - React, AngularJS
- Ability to develop web services such as Scripted REST APIs and Rest Messages
- Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc
- Advanced scripting experience utilizing best practice formatting and comments in Script Includes, Business Rules, etc
- Excellent communication skills

**Desirable Skills**:

- Experience utilizing the Agile/Scrum methodology to define and deliver development work
- Certified Implementation Specialist certification in one of the OOTB ServiceNow modules
- (ITSM, ITBM, ITOM, etc.)
- ServiceNow Service Portal micro-certifications
- ITIL V3 Foundation or above

**Why work for Launchpad?**
- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Hardware setup for working from home
- Work with global teams and prominent brands based in North America, Europe, and Asia
- Training allowances
- Personal time off (PTO) for vacations, study leave, personal time, etc.
- ...and more

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story Contact us today.