Client Relations Coordinator

hace 4 semanas

Santiago de Chile Symphonic Distribution A tiempo completo

**Client Relations Coordinator**

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we want to also work with creative, passionate, positive, and forward-thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The **Client Relations Coordinator **will work remote as a full time employee with our growing team in **Chile**.

**In a Nutshell //**

The **Client Relations Coordinator **for Symphonic is the liaison between Symphonic customers and partners, and other departments within the organization. The role consists of assisting clients and Symphonic internal departments with common support issues, technical support, errors regarding releases, accounting-related questions, phone support, and other queries that arise from day-to-day interactions.

**What you will do //**
- Engage in day-to-day discussions for both Spanish and English requests, including managing difficult or emotional customer situations, responding promptly to customer needs, soliciting customer feedback to improve service, responding to service requests, and consistently meeting commitments.
- Thoroughly understand every service offering of Symphonic Distribution for improved support performance.
- Suggest solutions to clients - show and enable clients to learn the system properly.
- Assist with one-off requests or tasks as assigned by management of the Client Relations department.
- As needed, and with the support of Technology, reach out to clients to request redeliveries of audio and releases on an as-needed basis.
- Develop a full understanding of Style Guides for iTunes / Apple Music and Spotify for content review and best practices.
- Educate clients on the Apple and Spotify style guide and its contents.
- Help Maintain Symphonic’s public-facing knowledge base
- Review past Spanish help desk articles and follow up with clients on past issues to improve customer satisfaction. (Check bad reviews and ensure each article has relevant and proper linking)
- Assist Client Relations team in translating articles from English to Spanish
- Create new Spanish articles as issues arise.
- Update existing Spanish articles for better optimization, adding and updating keywords and tags.
- Review competitor help desks for comparisons (CD Baby, Label Engine, Beatport, etc)
- Provide feedback and suggestions for constant refinement of the Client Relations processes through available tools (HubSpot, SMS, Zendesk)
- Assist Content Team as needed with the loading and/or updating of clients’ catalogs and content approvals as needed.
- Handle submissions for SoundScan service.

**What you need to have //**
- 3 years of experience in a customer service capacity
- Ability to speak, write and read English and Spanish fluently
- High School Diploma or GED

**What will set you apart //**
- Experience resolving systems issues or investigating customer service inquiries
- If your English sounds like or very near to a native English speaker

**Additional Insights**
- This role will report to the Client Relations Manager

  • Content Approval Coordinator

    hace 4 semanas

    Santiago de Chile Symphonic Distribution A tiempo completo

    **Content Approval Coordinator** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do...

  • Content Approval Coordinator

    hace 4 semanas

    Santiago de Chile Symphonic Distribution A tiempo completo

    **Content Approval Coordinator** Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do...

  • Project Coordinator

    hace 4 semanas

    Santiago de Chile P&P Team A tiempo completo

    **Project Coordinator **Vacante Fresca****: P&P Team **Publicado el**: 21-02-2024, por P&P Team. **Descripción de la Empresa**: Consultora. ACERCA DE LA VACANTE Funciones del Puesto Responsable de los clientes de marca privada. Contactar a los suplidores de Anillos, Cajas, código de barras (tanto de los cigarros como de las cajas). Negociación con...

  • Logistic Coordinator

    hace 3 días

    Santiago de Chile Hatch A tiempo completo

    **Requisition ID**:89203 **Job Category**:Procurement **Location**:Santiago, Santiago Province, Chile Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly...

  • Technical Development Coordinator

    hace 4 días

    Santiago de Chile Nexere A tiempo completo

    **Chris Williams** **Senior Account Manager** **02074076999** **Reference** **AB/Req/012291** **Job Title** **Technical Development Coordinator** **Location** **Huechuraba Santiago** **Start Date** **Friday 09 June 2023** **Salary** **Competitive** **Type** **Permanent*** **Job Specialisms** **Research-and-Development** **Technical...

  • Field Coordinator

    hace 4 semanas

    Santiago de Chile deugro group A tiempo completo

    **Field Coordinator** **Location: Vitacura, Chile** The first company of the deugro group, deugro was founded in 1924 in Frankfurt am Main, Germany, by Carl E. Press, Sr. and is today a leading freight forwarder in the field of turnkey projects, heavy lift and special transports on both a national and an international level.The deugro group specializes in...

  • Factility Coordinator Aseo Clinico

    hace 4 semanas

    Santiago de Chile Alternattiva A tiempo completo

    Nos encontramos en la búsqueda de un Facility Coordinator, para nuestro cliente del rubro inmobiliario, para dependencias ubicadas en Providencia. Funciones: - Administrar gestión de Facilities Management para oficina clientes corporativos. Supervisar tareas de limpieza, mantenimiento en el sitiode cliente del área clínica. - Mantener actualizados los...

  • Communications Coordinator

    hace 1 semana

    Santiago de Chile Novo Nordisk A tiempo completo

    **The Position** As Communications Coordinator you will assume responsibilities of developing, planning and execution of communications strategy and activities to improve corporate reputation in collaboration with internal and external stakeholders, vendors and agencies. **Main responsibilities**: - Develop and implement our corporate storytelling. - Plan,...

  • Project Coordinator

    hace 4 semanas

    Santiago de Chile Noventiq A tiempo completo

    **Noventiq está contratando!** Crecimos, nos expandimos y nos adaptamos, aprendiendo más en cada paso. Ahora efectuar el cambio está en el corazón de todo lo que hacemos. Y eso no solo se aplica a nuestros clientes, es lo que sentimos por todos los que trabajan con nosotros. Noventiq (la marca de Softline Holding plc registrada en Chipre) es un...

  • Project Coordinator

    hace 2 semanas

    Santiago de Chile Noventiq A tiempo completo

    **Noventiq está contratando!** Crecimos, nos expandimos y nos adaptamos, aprendiendo más en cada paso. Ahora efectuar el cambio está en el corazón de todo lo que hacemos. Y eso no solo se aplica a nuestros clientes, es lo que sentimos por todos los que trabajan con nosotros. Noventiq (la marca de Softline Holding plc registrada en Chipre) es un...

  • Facility Coordinator

    hace 1 semana

    Santiago de Chile Cushman & Wakefield A tiempo completo

    **Job Title** Facility Coordinator **Job Description Summary** [Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of...

  • Account Coordinator Direct

    hace 3 días

    Santiago de Chile Uber A tiempo completo

    **About the Role** As an Account Coordinator at Uber Direct, you will be responsible for handling and developing positive relationships with our key clients. It is the perfect mix between a commercial and an analytical/operational role. If you are passionate about customer service, operations & have commercial skills in partner management, communication,...

  • Accounting Coordinator

    hace 4 semanas

    Santiago de Chile Turner & Townsend A tiempo completo

    Company Description - At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society._ - Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices...

  • Market Coordinator

    hace 3 semanas

    Santiago, Chile VSPT Wine Group A tiempo completo

    ¿Has escuchado hablar de Gato Negro, Misiones de Rengo, San Pedro, Tarapacá, La Celia y espumante Viñamar? ¡Somos nosotros! VSPT Wine Group, quiénes celebramos la vida e inspiramos experiencias en más de 80 países de todo el mundo gracias a nuestra amplia presencia vitivinícola a lo largo de Chile y Argentina. Somos una organización donde...

  • Intern - Partnerships - Rco Chile [temporary]

    hace 5 días

    Santiago de Chile United Nations A tiempo completo

    The Resident Coordinator System encompasses all organizations of the United Nations that have operational activities in the country. As the designated Representative of the UN Secretary-General and leader of the UN Country Team (UNCT), the UN Resident Coordinator (UNRC), leads the UN Country Team in Chile, including all the UN entities present in Chile, and...

  • Risk Management Coordinator

    hace 6 días

    Santiago de Chile Hatch A tiempo completo

    **Requisition ID**:84766 **Job Category**:Project Management **Location**:Santiago, Santiago Province, Chile Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries...

  • Workplace Coordinator

    hace 2 semanas

    Santiago, Chile JLL A tiempo completo

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Investment Banking Analyst for US Based company

    hace 14 horas

    Chile Paired A tiempo completo

    Investment Banking Analyst for US Based company ( remote ) Investment Banking Analyst for US Based company ( remote ) Email Paired is a global staffing and recruiting agency that specializes in pairing top-tier talent with great companies. Our mission is to connect talented individuals with opportunities that match their skills and aspirations. Our client,...

  • Administracion General de Servicios Tecnicos y

    hace 4 semanas

    Santiago de Chile Emerson A tiempo completo

    **PRINCIPALES RESPONSABILIDADES LOCALES (Chile)**: - Gestionar el backlog de servicio. Realiza las tareas administrativas relacionadas a las Ordenes de Servicio (SO’s) y Contratos de Servicios. - Realizar la gestión de ingreso/booking de las Órdenes de Compra (PO/OC) de cliente identificando hitos, entregables, precios, costos y márgenes. - Colaborar...

  • Supervisor Area Salud

    hace 4 semanas

    Santiago de Chile Alternattiva A tiempo completo

    Nos encontramos en la búsqueda de un Facility Coordinator, para nuestro cliente del rubro inmobiliario, para dependencias ubicadas en Providencia. Funciones: - Administrar gestión de Facilities Management para oficina clientes corporativos. Supervisar tareas de limpieza, mantenimiento en el sitiode cliente del área clínica. - Mantener actualizados los...