Delivery Project Executive
hace 3 meses
Introducción
En IBM, el trabajo es más que un trabajo, es una vocación: Construir. Diseñar. Codificar. Consultar. Pensar con los clientes y vender. Crear mercado. Inventar. Colaborar. No solo para hacer algo mejor, sino para intentar cosas que nunca creyó posibles. Estar al frente en esta nueva era de la tecnología y resolver algunos de los problemas más exigentes del mundo.
Su función y responsabilidades
Develops an understanding about the strategic direction of the account as it relates to function and business unit. Participates in, and supports, the tactical service delivery account plan and participates in strategic account planning, as appropriate. Understands client requirements and assists in setting program objectives. Learns and participates in IBM selling techniques to identify business opportunities with the client. Familiar with operational support requirements, service level objectives, measurement tracking, and able to accurately report status to appropriate levels of management. Performs service delivery Crisis Management, maintains an audit ready posture and meets all business control requirements. Manages global delivery resources and services, if applicable. Their focus is on client relationship management, delivering on commitments to clients and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. Ensures service delivery customer satisfaction objectives, contract cost targets and service level agreements are met and maintains a strong client partnership on C-Level. Leads service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Effectively meets commitments, able to identify issues and recommends appropriate trade off decisions. Understands and supports IBM’s delivery strategy and can translate this into customer/account beneficial improvements. Guides Functional Objectives or Technologies.
**Skills**:Problem Solving:
Recognizes complex problems related to functional objectives. Applies creativity and judgment to developmental work on different projects within the business environment. Analyzes situations and implement solutions, or develop new system elements, procedures or processes.
Contribution/Leadership:
Provides ongoing technical/operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understands department/ functional mission and vision. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources.
Impact on Business/Scope:
Accountable for department results and for activities and/or projects involving multi-functional teams.
Experiência profesional y técnica necesaria
- desirable, industrial, commercial, computer and/or related engineers.
- Intermediate/Advance English level
Experiência profesional y técnica preferida
- Minimum 5 years of experience, SCRUM, ITIL, PMI certification related to the role
Acerca de la unidad de negocioIBM Systems ayuda a los líderes de TI a pensar de manera diferente sobre su infraestructura. Los servidores y el almacenamiento de IBM ya no son inanimados: pueden entender, razonar y aprender para que nuestros clientes puedan innovar y eviten los problemas de TI. Nuestros sistemas impulsan las industrias más importantes del mundo y nuestros clientes son los arquitectos del futuro. Únase a nosotros para ayudar a construir nuestro portafolio de tecnología de vanguardia que está diseñado para negocios cognitivos y optimizado para la computación en la nube.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
Restlessly reinventing since 1
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