Order Writer I
hace 5 meses
We heard you knock
Job Purpose:
- The Order Writer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Masonite Arch products.
Main Responsibilities:
- Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs- Complete the order entry process with a high degree of accuracy for orders- Follow up to ensure that customer issues are resolved both promptly and thoroughly- Directly assist customer with resolution based results- Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value- Communicate clearly and professionally- Maintain appropriate Order Writing controls and documentation- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience- Follow all Company related safety/environmental rules and regulations- Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience- Maintain a working environment that encourages and supports collaboration and team work
**Education**:
- High School Education required, Associate’s Degree or higher preferred
**Experience**:
- 2-3 Years of previous experience in customer service including order entry required with a minimum of 1 year of exposure to blue print reading required. Relevant experience in manufacturing, call center, or building supplies industry preferred- Solid demonstration of professional Telephone Etiquette- Product knowledge as it relates to the Building Material and/or Door industry- Strong math skills- Ability to work independently and effectively in a fast paced team environment- Strong decision making and analytical skills- Excellent phone and written communication skills-
- Strong ability to multi-task while maintaining a high level of attention to detail- Organizational skills with the ability to maintain detailed records- Ability to establish and continually develop professional relationships with both internal and external customers- Effective conflict resolution skills- Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes
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