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Onboarding Partner

hace 1 mes

Santiago de Chile Lemontech A tiempo completo

Get Coach Pro- En Lemontech nos dedicamos a desarrollar nuestros propios SaaS con un fuerte foco en la
- ** industria Legal **y de Servicios profesionales. Tenemos grandes desafíos, ya contamos con oficinas en Chile, Perú y México, y cada día tenemos más usuarios alrededor del mundo, en todos los países, todos los idiomas y a toda hora Poder atender un público así de grande es, además de muy entretenido y desafiante, una gran oportunidad para crecer, aprender y desarrollarse profesionalmente.- Actualmente buscamos a una persona motivada, metódica, comprometida y súper orientada al cliente para que se una a nuestro equipo como
- **Onboarding Partner.** Será el o la responsable de garantizar que el
- **proceso de implementación** de nuestro software CaseTracking a los clientes ocurra de la manera más efectiva y en el mejor tiempo posible.**Funciones del cargo**:
Como Onboarding Partner, serás parte del equipo de Clientes y el/la encargado/a de asegurar la mejor **experiência** frente al **cliente externo**, **introduciéndolo y capacitándolo** en el uso de la plataforma al inicio y siempre que se requiera. Trabajarás de la mano de los equipos de Customer Success y de Account Executive, y tu rol es clave ya que marcarás la **primera experiência** de los clientes con nosotros.
- Las principales funciones del cargo son:
- Acompañamiento y ejecución del proceso de **implementación** de los clientes
- Ejecución de** capacitaciones**:

- Incentivar la **usabilidad** de nuestros nuevos clientes
- Acompañamiento y ejecución de proyectos de **mejora**

**Requerimientos del cargo**:

- Excel intermedio
- Google Workspace
- Implementación de software
- Capacitaciones y vocación de servicio al cliente
- Disfrutar de las relaciones interpersonales y el trabajo en equipo
- Tener la capacidad de autogestión y ser proactivo
- Manejo efectivo de relaciones con clientes

**Opcionales**:

- Deseable manejo de **Hubspot** u otro CRM, nível usuario.

**Condiciones**:
**Flexible hours **Flexible schedule and freedom for attending family needs or personal errands.**Partially remote **You can work from your home some days a week.**Computer provided **Lemontech provides a computer for your work.**Informal dress code **No dress code is enforced.**Vacation over legal **Lemontech gives you paid vacations over the legal minimum.**Beverages and snacks **Lemontech offers beverages and snacks for free consumption.**Vacation on birthday **Your birthday counts as an extra day of vacation.**Remote work policy**:
**Hybrid**

This job takes place some days from home and others at the office in Santiago (Chile).