Services Engineer

hace 5 meses

Santiago de Chile VERIDAPT A tiempo completo

Company Description

We are on a mission to make commodities more secure and sustainable. Our easy-to-use award-winning hardware and software provides real-time visibility of emissions, energy, agricultural and metals commodities that delivers reliable data to our clients to track their progress, save them money and help them reach net-zero targets for a secure and sustainable future. Want to join?

**Who are we?**

We are a tech company, that makes our own hardware and software in-house, and believe that the integration of our hardware and software capabilities is what helps us make great products. Our solutions track over 6 billion dollars of commodities globally every day.

We're a small team of creative thinkers, learners, and doers who achieve results well beyond our size through a considered and pragmatic approach. We value shared knowledge, collaboration, and an appreciation of different ideas amongst our team.

**Let’s talk about you**

This opportunity requires an experienced Service Engineer/ Technician to supply technical expertise, training and support across multiple disciplines delivering VERIDAPT solutions all while ensuring the highest level of customer service.

**Job Description**:
**About the role**

The role mainly involves preventative and corrective maintenance, on-site and off-site support, fault finding, project installation and commissioning tasks on client sites, which are predominantly based in the Hunter & QLD regions.

You will liaise with internal teams including engineering, customer support and the product team to share learning and influence product development.

This position will require travel by road and air to support clients throughout South America approx 1 week of every month. Flexibility to travel is required as well as a valid drivers license.

You'll be;
- Providing and delivering technical support, training material and troubleshooting guides to Customers, Reseller’s/Service Partners and Installation contractors (on site and remote).
- Overseeing onsite work processes, checking in with Service Partners.
- Reviewing and distributing inspection reports, conducting site and VERIDAPT vehicle audits.
- Providing adhoc onsite and remote support and technical assistance during the installation and commissioning phase of a project.
- Site Acceptance Testing (SAT) (Mark up drawings post commissioning and Complete Factory Acceptance Testing (FAT) (at offsite locations as needed).
- Proposing and supporting the implementation of Veridapt products and solutions to customers to drive improvement outcomes as needed
- Working collaboratively with the Customer Success/Helpdesk Team providing engineering/technical support to resolve site issues for Tier 2 issues.
- Providing feedback to internal stakeholders and product development based on user experience and customer requests/feedback.
- Conducting site audits and gather information (Scoping, materials, labour and other factors) required to assist the sales team in the preparation of quotes.
- Identifying and creating opportunities for potential sales opportunities with existing customers while assisting sales team with technical aspects during quote phase if needed.
- Ensuring safe systems of work practices are followed.

**Qualifications**:

- 2+ year’s experience in electrical service within an industrial environment
- Strong communication skills (verbal and written)
- Ok with working in varied environments (Mix of office, site & home)
- Strong experience with Microsoft Suite (Word, Excel, PowerPoint etc)
- Experience and understanding of instrumentation and control systems
- Strong networking communications knowledge - investigation and troubleshooting skills with both hardware and software systems
- Experience in service role within a similar technical area
- Strong computer skills with a focus on written skills to write clear and concise site reports
- Flexible hours are required to meet the requirements of Customers and Project works.
- You must hold a valid Drivers license in this role

If you have a passion for delivering a great customer experience and building relationships for better outcomes please apply

Additional Information
**Working at VERIDAPT**:
Whether you’re in the office or working from home our benefits for employees include:

- A genuine remote work model, with our offices are always open to you.
- Inclusive fun club that organises remote activities to keep us connected.
- An annual well-being allowance. This is for you to spend on whatever will support your well-being and development.
- Virtual wellness benefits including training, development, and Employee Assistant Programs

**Sound good?** Let’s get into it **:

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