Product Service Engineer

hace 1 semana

Santiago de Chile Caterpillar A tiempo completo

**Career Area**:Marketing / Sales / Product Support**:
**IT IS YOUR TIME**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Basic Qualifications**:
**Education**:Computer Science, Software Engineering or Electronics, Electrical or Mechanical Engineering or equivalent technical experience.

**Experience**:5-plus years in the field**

**Language**:Advanced English

**Behaviors**:Effective communication; interpersonal relationship.
- Ability to work independently & as a functional member of a global team
- Be a self-starter who takes initiative to accomplish tasks
- Programming & Scripting experience
- Windows Server and VM knowledge and experience
- Experience utilizing SQL Server, Oracle, TCP/IP networking, Microsoft client and server platforms
- English Advanced

**Job Duties**:
Whether it be ground-breaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen.

Caterpillar MineStar Solutions is currently seeking the expertise of a Product Service Engineer to be based in Santiago or Antofagasta.

As a Product Service Engineer, you will have a significant impact on the productivity & quality of a global fleet of Autonomous Trucks. You will drive customer satisfaction through effective issue resolution for MineStar software and on-board machine hardware.

The Service Engineering team works with MineStar Technology Customers, Caterpillar Dealers, and diverse cross functional teams within Caterpillar to install & commission trucks, investigate, troubleshoot, and diagnose issues to implement Corrective Actions. You will utilise your Customer Relationship skills to drive high quality results with urgency & velocity. You will build strong product knowledge and product support skills. The team is engaged in Warranty Investigations, Service documentation, Continuous Product Improvement (CPI), New Product Introductions (NPI) and Product Field Follow Testing and Validation. Ongoing learning and knowledge development is a key component to this role and specialized training is provided to the successful applicant.

Primary Job Duties and Responsibilities:

- Provide hands-on product expertise to complete problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Software and Hardware issues.
- Utilize standard support processes to respond, restore, and resolve issues.
- Advocate on behalf of the Customers and Caterpillar Dealers to resolve Product Issues with the Product Development Engineering teams.
- Create and maintain a support environment that facilitates issue diagnostics and customer connectivity.
- Create and report product improvement ideas including functional enhancements and supportability improvements.
- Participate in assigned New Product Introduction (NPI) projects.
- Support and implement assigned MineStar Product Field Follow Testing and Validation programs.
- Participate in the development of service documentation and publications associated with the Command for Hauling MineStar Technology Solution.
- Periodically travel to Customers and Dealers facilities to provide technical assistance.
- Engage with the teams on Product related Incident Investigations as required.
- Generate system and site reporting and metrics as required.
- Travel required 25% _
- _

**This job role is performed during normal day shift hours but does include some off-shift and weekend rotational responsibilities**

**#LI**

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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