Tech Support Team Lead
hace 3 meses
The team of experts providing analytical services to healthcare clients is looking for a great, long-term Support Team Lead - Health-Tech, you will architect and cultivate a world-class support experience for doctors using a flagship Chrome plugin, directly influencing product strategy and user success.
You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.
The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.
**As a support team lead you will**:
- Build and lead a first-line technical support team to assist doctors with our plugin via various channels (on-site support window, Zendesk, etc.)
- Manage ticket flow, document common issues for product improvement
- Analyze user feedback for plugin enhancements and new feature development with the product team
- Create and update product FAQs/Guides for end users
- Become an EMR liaison: stay informed on technical nuances and updates of assigned EMR systems and communicate changes to the team
- Develop onboarding programs and demo videos for each new significant feature that our product has implemented
- Collaborate with the development team to improve plugin functionality for specific EMR systems
**Requirements**:
- English proficiency at native or C1+ level
- Residence in the Americas (US, Canada, Mexico, or Latin America)
- 3+ years in tech support, with at least 1 year in a leadership role
- Experience with Chrome plugins or willingness to learn
- Familiarity with B2B products is a plus
- Proficiency in Zendesk
- Ability to thrive in a fast-paced environment and make quick decisions
**Benefits**:
- Competitive salary
- Opportunity to work on a product with significant social impact
- Join a flagship product team experiencing rapid growth
-
Customer Support Lead
hace 5 meses
Santiago de Chile Third-Party Job Posts A tiempo completoCloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...
-
Sales Team Lead
hace 3 semanas
Santiago, Metropolitana, Chile Aleph A tiempo completoMain ResponsibilitiesAleph is seeking a seasoned Sales Team Lead to join our team and drive revenue growth through strategic partnerships with key clients and C-level executives in various industries. The ideal candidate will have a strong track record of influencing global key accounts in CPG, Finance, Tel/Tech & Auto and possess excellent team management...
-
Tech Lead
hace 5 meses
Santiago de Chile MATCH · Agencia-consultora A tiempo completoGet Coach Pro**Nos encanta diseñar y crear productos digitales, asesorando a cada cliente en sus decisiones de negocio. Para ello, contamos con servicios de investigación UX, diseño UI, desarrollo, branding y marketing digital.** **Las metodologías y el trabajo en equipo son para nosotros los pilares fundamentales de cualquier proyecto, creemos que...
-
Backend Tech Lead
hace 2 meses
Santiago de Chile DEUNA A tiempo completo**About DEUNA **\uD83E\uDDE1 We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are currently present...
-
Software Development Team Lead
hace 5 meses
Santiago de Chile Launchpad Technologies Inc. A tiempo completoLaunchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation: - PaasportTM, our iPaaS solution, streamlines software integration and automates workflows. - Nearshore Staff Augmentation, our managed IT staffing service, connects top...
-
Frontend Tech Lead
hace 2 meses
Santiago de Chile DEUNA A tiempo completo**About DEUNA **\uD83E\uDDE1 We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are currently present...
-
Tech Lead
hace 4 días
Santiago, Chile MATCH · Agencia-consultora A tiempo completoEn KTI Hunter nos encontramos en búsqueda de profesional informático/a con experiência de al menos 5 años en roles de líder técnico/a con las tecnologías requeridas. Indispensable conocimientos en arquitectura, idealmente implementando de cero y/o refactorizando sistemas con la m ... Somos **SOHO**, una compañía con más de 25 años de...
-
Fullstack Tech Lead
hace 2 meses
Santiago de Chile DEUNA A tiempo completo**About DEUNA **\uD83E\uDDE1 We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method and centralize payment reconciliation. We are currently present...
-
(Fluent German
hace 5 meses
Santiago de Chile SupportYourApp A tiempo completo**Passionate about the world of tech?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a **Sales Team Lead **today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
-
Tech Lead
hace 5 meses
Santiago de Chile Abenis A tiempo completoNos encontramos en la búsqueda de un Tech Lead o Líder de Tecnología que cumpla los siguientes requisitos: - Experiência de al menos 4 años en proyectos IVR en el sector financiero. - Experiência en liderazgo técnico y gestión de equipos de desarrollo. - Conocimientos sólidos en IVR y tecnologías relacionadas, como CTI, TTS (Text - to-Speech),...
-
Team Lead
hace 2 días
Santiago, Metropolitana, Chile LBC Express Inc A tiempo completoJob Title: Team LeadWe are seeking a highly motivated and experienced Team Lead to join our team at LBC Express Inc.About the Role:The Team Lead will be responsible for leading a team of professionals towards achieving common goals and objectives. He/She will supervise the operation of the team and branches, ensuring that they meet or exceed given sales...
-
Customer Service Team Lead
hace 2 meses
Santiago de Chile Uber A tiempo completo**About the Role** The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a...
-
Tech Lead Software Engineer
hace 5 meses
Santiago de Chile RUNA A tiempo completoOwns the development and rollout for projects of various sizes. Champions process (Scrum, TDD, etc). Writes tech specs and identifies risks before starting major projects. Sets standards. Goes out of their way to reduce complexity. As needed, takes on additional responsibilities for driving an initiative to completion. Additionally, may lead technical teams...
-
Production Team Lead
hace 2 semanas
Santiago, Metropolitana, Chile EECOL Electric A tiempo completoJob Summary:As a Production Supervisor at EECOL Electric, you will oversee the assembly of electrical units, ensuring high-quality products are delivered on time. Your key responsibilities will include preparing work schedules, assigning tasks, and monitoring productivity.Key Responsibilities:Develop and implement efficient production schedules to meet...
-
Itam Delivery Tech Lead
hace 5 meses
Santiago de Chile SoftwareOne A tiempo completoJob Function: Software & Cloud Services Why SoftwareONE?: Here at SoftwareONE, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset,...
-
Tech Lead
hace 5 meses
Santiago de Chile Talent Hunting Chile A tiempo completoEmpresa de acelerado crecimiento en la región, que ofrece soluciones end-to-end en la experiência de cliente (CX) potenciando las ventas de sus clientes, se encuentra en la búsqueda de un Tech Lead. **Responsabilidades**: - Liderar equipo de desarrollo. - Proponer y mejorar la arquitectura de construcción de los aplicativos existente y nuevos. -...
-
Technical Unit Lead
hace 5 meses
Santiago de Chile Nestle Operational Services Worldwide SA A tiempo completo**Technical Unit Lead in NDC Santiago** Resumen de la posición Locación: Santiago/ Chile Compañía: Nestlé. Área de Negocio: NPTC Confectionery supporting the biscuit category. Posición de Tiempo: Full Time. Estudios: Ingeniería Comercial, Ingeniería Civil Industrial, o carrera/especialidad afín. Años de experiência: + 7 años. **Position...
-
Wellbeing Team Lead
hace 5 meses
Santiago de Chile Inchcape A tiempo completoInchcape es el distribuidor automotriz líder a nível global, con presencia en más de 40 países. Somos socios estratégicos de 40 de las marcas automotrices más importantes, impulsando una movilidad mejor, para hoy y para el futuro. Somos un equipo diverso y global, formado por más de 20.000 personas, que fomenta una cultura de inclusión y...
-
Team Manager
hace 5 meses
Santiago de Chile Louis Vuitton A tiempo completoPOSTE Louis Vuitton South America is searching to recruit a well experienced **Team Manager based in our Santiago de Chile store. **As a **Team Manager** you will be an ambassador of the Brand and ensure the success of the PR strategy. We are seeking a well-seasoned **Team Manager **who will take ownership to lead and coach the team, build Client...
-
Senior Team Lead, Managed Services Operations
hace 6 meses
Santiago de Chile NTT A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...