Associate Engineer, Customer Support

hace 6 meses


Santiago, Chile ServiceRocket A tiempo completo
G'dayWe are ServiceRocket , a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.
Twenty years on and counting, we’ve got your back. 
Why is ServiceRocket the place for you
- A 20+ year tech services expert of many solutions and partnerships with industry giants.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.- We have been certified as a best place to work for our US, Chile and Malaysian offices.- Our culture rocks You’ll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. 
Visit our website to learn more and become a part of our Rocketeer Nation.
We are seeking a customer-centric and technical-savvy Engineer to join our fantastic support team in Santiago. This role is responsible for assisting, diagnosing, troubleshooting and delivering effective solutions to customers for simple to complex technical problems. You will be working in both cloud and data center environments. You will also participate in technical issue analysis and debugging with other team members while driving continued innovation within the Support Engineering organization.
What you’ll be doing
- Communicate efficiently and effectively with our customers- Own customer communications and issues from initial contact until resolution- Become an encyclopedia of knowledge about relevant products and their capabilities and common application- Solve technical problems for customers on a daily basis while ensuring all customers have a great experience- Synthesize diverse feedback from our customers, offer informed opinions on potential solutions, and identify bugs/product issues for the development team- Resolve issues raised within SLA with the aim of preventing future problems- Learn, document, and share knowledge with others
What you’ll bring to the table ‍
- Basic Linux Administration, Basic SQL, Basic Java Application troubleshooting and as per required by specific client account- Strong data analysis, critical thinking and problem-solving skills- Ability to work independently and with others- Requires a minimum of 1-2 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or equivalent work experience
Your leaders
With 30+ years in the industry, Adam is a tech legend. He leads our Global Services team with kindness, empathy, and critical thinking. Together with your Manager, Andy, they will enable you to support our customers while you reach new heights #WeGotYourBack

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