IT Technical Support

hace 3 semanas

Las Condes, Chile Sky Systems Inc A tiempo completo

**IT Support Analyst**
Long term contract
On-site in Las Condes, Región Metropolitana, Chile

**Educational Qualification**
Studying or concluded a bachelor's degree in IT

**Technical Knowledge**
- Minimum of 01 years of experience in customer service areas;
- Advanced computer knowledge;
- Knowledge in Ticket registration tools (Service Now, Remedy,etc );
**Behavioral skills**

Attendance / punctuality;
Concentrated attention/good analytical ability;
Commitment;
Posture;
Responsibility;
Organization;
Teamwork / cooperation;
Work well in a team environment;
Initiative / attitude;
Focus on results;
Pro-activity to learn and research;
Ability to work with multiple priorities and requests;
Competencies to be evaluated in performance evaluation (appraisal): collaborative work, effective communication, trust, agility to learn, passion for results, customer focus.

**Job description**
- Customer service;
- Support the configuration of company computers;
- Maintain the FUNCTIONAL IT environment in terms of infrastructure and use of resources used by users;
- Desktop configuration with customer image;
- Laptop configuration with customer image;
- Knowledge of Apple devices (iPhones and iPads);
- Documentation in the calling tool, follow-up the ticket during its life cycle;
- Installations of computer computers (monitors, mouse, keyboards, Dockstations);
- Second-level troubleshooting;
- Hardware troubleshooting, generate warranty on the equipment manufacturer when necessary;
- Assist with the creation of technical procedures for the Service Desk when possible;
- Follow the processes defined by the project's global contract.
- Carry out the mandatory training of Wipro and Customer.

**Brief description of the process **IT technical support for end user

**Immediate Superior **Report to project leader

**Job Type**: Contract

Application Question(s):

- This is an on-site position in Las Condes, Región Metropolitana, Chile. Will you be able to work on-site? (Yes/No)
- What is your expected monthly salary in CLP?

**Experience**:

- IT Support: 2 years (preferred)
- Ticket registration tools (Service Now, Remedy,etc: 2 years (preferred)

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